Publicação
The contribution of organizational intelligence: the case of Transportes Aéreos Portugueses
| Resumo: | Organizational knowledge management distinguishes an organizations management within business process management, aiming towards value creation and the achievement of Return on Investment. The current research aims to verify if the application of knowledge management within an international airline (TAP), results in organizational intelligence and leads towards value creation, applied through effective and efficient business process management. The approach therefore considers the conceptual framework of organizational intelligence. The applied methodology sustains, that the results are grounded on a case study realized within the current implemented projects of the selected airline. The information towards this research was gathered through the implementation of a survey with specific reference to the presently executed projects throughout the entire organization. The systematic approach of organizational intelligence grounds the application of further methodologies, such as competitive intelligence, value management and process maturity, to ensure the application of knowledge. The hypotheses are aligned towards the objective of the implemented survey, questioning the creation of value, the integration of knowledge management and in reference to business processes, defining the maturity levels within the organization. The survey accesses the hypotheses grounded on process maturity, leading to a strategic recommendation grounded on the results and organizational objectives. Through the management of process maturity, the results indicate that knowledge management is not successfully implemented and the procedures within the internal organizational processes of the airline request intense improvement towards value creation and the achievement of Return on Investment. |
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| Autores principais: | Christmann, Jens Peter |
| Assunto: | Knowledge management Organizational intelligence Value creation Return on investment Business process management Gestão do conhecimento Inteligência organizacional Criação de valor Retorno sobre o investimento Gestão de processos de negócio |
| Ano: | 2014 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | ISCTE |
| Idioma: | inglês |
| Origem: | Repositório ISCTE |
| Resumo: | Organizational knowledge management distinguishes an organizations management within business process management, aiming towards value creation and the achievement of Return on Investment. The current research aims to verify if the application of knowledge management within an international airline (TAP), results in organizational intelligence and leads towards value creation, applied through effective and efficient business process management. The approach therefore considers the conceptual framework of organizational intelligence. The applied methodology sustains, that the results are grounded on a case study realized within the current implemented projects of the selected airline. The information towards this research was gathered through the implementation of a survey with specific reference to the presently executed projects throughout the entire organization. The systematic approach of organizational intelligence grounds the application of further methodologies, such as competitive intelligence, value management and process maturity, to ensure the application of knowledge. The hypotheses are aligned towards the objective of the implemented survey, questioning the creation of value, the integration of knowledge management and in reference to business processes, defining the maturity levels within the organization. The survey accesses the hypotheses grounded on process maturity, leading to a strategic recommendation grounded on the results and organizational objectives. Through the management of process maturity, the results indicate that knowledge management is not successfully implemented and the procedures within the internal organizational processes of the airline request intense improvement towards value creation and the achievement of Return on Investment. |
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