Publicação
Exploring the relationship between communication and success of construction projects: the mediating role of conflict
| Resumo: | The success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success. |
|---|---|
| Autores principais: | Malik, Summaira |
| Outros Autores: | Taqi, Muhammad; Moleiro Martins, José; Mata, Mário Nuno; Pereira, J.M; Abreu, António |
| Assunto: | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| Ano: | 2021 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Instituto Politécnico de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Científico do Instituto Politécnico de Lisboa |
| _version_ | 1866887616339640320 |
|---|---|
| author | Malik, Summaira |
| author2 | Taqi, Muhammad Moleiro Martins, José Mata, Mário Nuno Pereira, J.M Abreu, António |
| author2_role | author author author author author |
| author_facet | Malik, Summaira Taqi, Muhammad Moleiro Martins, José Mata, Mário Nuno Pereira, J.M Abreu, António |
| author_role | author |
| contributor_name_str_mv | RCIPL |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Malik, Summaira\",\"Person.identifier.orcid\":\"0000-0002-3130-8281\"},{\"Person.name\":\"Taqi, Muhammad\",\"Person.identifier.orcid\":\"0000-0003-2636-5609\"},{\"Person.name\":\"Moleiro Martins, José\",\"Person.identifier.orcid\":\"0000-0001-6853-2917\"},{\"Person.name\":\"Mata, Mário Nuno\",\"Person.identifier.orcid\":\"0000-0003-1765-4273\"},{\"Person.name\":\"Pereira, J.M\",\"Person.identifier.orcid\":\"0000-0003-0421-9336\"},{\"Person.name\":\"Abreu, António\",\"Person.identifier.orcid\":\"0000-0001-8839-5606\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | RCIPL |
| datacite.creators.creator.creatorName.fl_str_mv | Malik, Summaira Taqi, Muhammad Moleiro Martins, José Mata, Mário Nuno Pereira, J.M Abreu, António |
| datacite.date.Accepted.fl_str_mv | 2021-04-19T00:00:00Z |
| datacite.date.available.fl_str_mv | 2022-07-11T10:16:36Z |
| datacite.date.embargoed.fl_str_mv | 2022-07-11T10:16:36Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| datacite.titles.title.fl_str_mv | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| dc.contributor.none.fl_str_mv | RCIPL |
| dc.creator.none.fl_str_mv | Malik, Summaira Taqi, Muhammad Moleiro Martins, José Mata, Mário Nuno Pereira, J.M Abreu, António |
| dc.date.Accepted.fl_str_mv | 2021-04-19T00:00:00Z |
| dc.date.available.fl_str_mv | 2022-07-11T10:16:36Z |
| dc.date.embargoed.fl_str_mv | 2022-07-11T10:16:36Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.21/14813 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | MDPI |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| dc.title.fl_str_mv | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | The success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://repositorio.ipl.pt/bitstreams/ccc01a57-ec0d-4948-89df-172929f6353a/download |
| id | ripl_fcb0c5fc4f37b22cef2b86ac8dbfd3f5 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10400.21/14813 |
| instacron_str | ipl |
| institution | Instituto Politécnico de Lisboa |
| instname_str | Instituto Politécnico de Lisboa |
| language | eng |
| network_acronym_str | ripl |
| network_name_str | Repositório Científico do Instituto Politécnico de Lisboa |
| oai_identifier_str | oai:repositorio.ipl.pt:10400.21/14813 |
| organization_str_mv | urn:organizationAcronym:ipl |
| person_str_mv | Malik, Summaira Malik, Summaira http://orcid.org/0000-0002-3130-8281 0000-0002-3130-8281 Taqi, Muhammad Taqi, Muhammad http://orcid.org/0000-0003-2636-5609 0000-0003-2636-5609 Moleiro Martins, José Moleiro Martins, José https://www.ciencia-id.pt/5F1F-3C6C-A7BD 5F1F-3C6C-A7BD http://orcid.org/0000-0001-6853-2917 0000-0001-6853-2917 Mata, Mário Nuno Mata, Mário Nuno https://www.ciencia-id.pt/FA13-1761-4192 FA13-1761-4192 http://orcid.org/0000-0003-1765-4273 0000-0003-1765-4273 Pereira, J.M Pereira, J.M https://www.ciencia-id.pt/4B17-1448-DB00 4B17-1448-DB00 http://orcid.org/0000-0003-0421-9336 0000-0003-0421-9336 Abreu, António Abreu, António https://www.ciencia-id.pt/F51F-F42E-3D57 F51F-F42E-3D57 http://orcid.org/0000-0001-8839-5606 0000-0001-8839-5606 |
| publishDate | 2021 |
| publisher.none.fl_str_mv | MDPI |
| reponame_str | Repositório Científico do Instituto Politécnico de Lisboa |
| repository_id_str | urn:repositoryAcronym:ripl |
| service_str_mv | urn:repositoryAcronym:ripl |
| spelling | engMDPIpt_PTThe success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success.application/pdfpt_PTExploring the relationship between communication and success of construction projects: the mediating role of conflictPersonalMalik, SummairaDSpacehttp://dspace.org/items/020b2da6-b558-4fd5-a5a3-f445ec42130aDSpacehttp://dspace.org/items/020b2da6-b558-4fd5-a5a3-f445ec42130amaliksummairaORCIDhttp://orcid.org0000-0002-3130-8281PersonalTaqi, MuhammadDSpacehttp://dspace.org/items/5ad84e0a-5b8e-48bd-b828-d291e18fd91fDSpacehttp://dspace.org/items/5ad84e0a-5b8e-48bd-b828-d291e18fd91fTaqiMuhammadORCIDhttp://orcid.org0000-0003-2636-5609PersonalMoleiro Martins, JoséDSpacehttp://dspace.org/items/2ee2e92e-ca22-467a-8f6d-824b362aebd5DSpacehttp://dspace.org/items/2ee2e92e-ca22-467a-8f6d-824b362aebd5Moleiro MartinsJoséCiência IDhttps://www.ciencia-id.pt5F1F-3C6C-A7BDORCIDhttp://orcid.org0000-0001-6853-2917Scopus Author IDhttps://www.scopus.com36008956400PersonalMata, Mário NunoDSpacehttp://dspace.org/items/bf484e05-ab4d-4efa-9ccb-ff8a74e0f6a9DSpacehttp://dspace.org/items/bf484e05-ab4d-4efa-9ccb-ff8a74e0f6a9MataMário NunoCiência IDhttps://www.ciencia-id.ptFA13-1761-4192ORCIDhttp://orcid.org0000-0003-1765-4273PersonalPereira, J.MDSpacehttp://dspace.org/items/2770c675-f940-4b17-a0af-5b5e91252423DSpacehttp://dspace.org/items/2770c675-f940-4b17-a0af-5b5e91252423Freixo PereiraJoãoCiência IDhttps://www.ciencia-id.pt4B17-1448-DB00ORCIDhttp://orcid.org0000-0003-0421-9336Scopus Author IDhttps://www.scopus.com49863242500PersonalAbreu, AntónioDSpacehttp://dspace.org/items/2e303e99-df37-4381-bf3c-0ab7fc69703cDSpacehttp://dspace.org/items/2e303e99-df37-4381-bf3c-0ab7fc69703cAbreuAntónioCiência IDhttps://www.ciencia-id.ptF51F-F42E-3D57ORCIDhttp://orcid.org0000-0001-8839-5606Researcher IDhttps://www.researcherid.comD-3964-2014Researcher IDhttps://www.researcherid.comD-3964-2014Scopus Author IDhttps://www.scopus.com57218315486HostingInstitutionOrganizationalRCIPLe-mailmailto:rcaap@sp.ipl.ptrcaap@sp.ipl.ptISSNIsPartOf2071-1050DOIIsPartOf10.3390/su130845132022-07-11T10:16:36Z2021-04-192021-04-19T00:00:00ZHandlehttp://hdl.handle.net/10400.21/14813http://purl.org/coar/access_right/c_abf2open accessCommunicationFormal communicationInformal communicationCommunication willingnessConflictProject manager759426 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal articlehttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.ipl.pt/bitstreams/ccc01a57-ec0d-4948-89df-172929f6353a/downloadSustainability138116 |
| spellingShingle | Exploring the relationship between communication and success of construction projects: the mediating role of conflict Malik, Summaira Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| status | SINGLETON |
| subject.fl_str_mv | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| title | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| title_full | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| title_fullStr | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| title_full_unstemmed | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| title_short | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| title_sort | Exploring the relationship between communication and success of construction projects: the mediating role of conflict |
| topic | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| topic_facet | Communication Formal communication Informal communication Communication willingness Conflict Project manager |
| url | http://hdl.handle.net/10400.21/14813 |
| visible | 1 |