Publicação
Value and main opportunities in hospital operations management
| Resumo: | This paper explores the definition of value in healthcare and discusses the main challenges and opportunities in hospital operations management through semi-structured interviews. The participants included seven professionals working in hospitals and two experts with research experience on the theme. On average, they had ten years of experience in a variety of roles. The interviews were recorded, transcribed, and qualitatively analysed by the researchers. Three main categories were identified for the perception of value in health: quality and safety; positive experience; and appropriate cost. For each of the dimensions analysed, a list of types of problems and opportunities was discussed, to obtain a qualitative diagnosis of the challenges in hospital operations management that can guide the actions of professionals in other regions and contexts. The qualitative diagnosis obtained is a toolbox that can guide other professionals dealing with health services’ main challenges. |
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| Autores principais: | Souza, Thiago Antonio |
| Outros Autores: | Lopes, Erik Teixeira; Lima, Rui M. |
| Assunto: | Healthcare management Hospital operations management Lean healthcare Value in healthcare |
| Ano: | 2025 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso embargado |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | This paper explores the definition of value in healthcare and discusses the main challenges and opportunities in hospital operations management through semi-structured interviews. The participants included seven professionals working in hospitals and two experts with research experience on the theme. On average, they had ten years of experience in a variety of roles. The interviews were recorded, transcribed, and qualitatively analysed by the researchers. Three main categories were identified for the perception of value in health: quality and safety; positive experience; and appropriate cost. For each of the dimensions analysed, a list of types of problems and opportunities was discussed, to obtain a qualitative diagnosis of the challenges in hospital operations management that can guide the actions of professionals in other regions and contexts. The qualitative diagnosis obtained is a toolbox that can guide other professionals dealing with health services’ main challenges. |
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