Publicação
Prioritizing quality problems in SMEs: a methodology
| Resumo: | Purpose – This article proposes a new methodology to be used by Small and Medium Enterprises (SMEs) to characterize their performance in quality, highlighting weaknesses and areas for improvement. The methodology aims to identify the main causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. Design/methodology/approach – Based on the literature review a methodology for diagnosing quality problems is proposed. Then two longitudinal case studies are performed to refine and validate the proposed methodology. The methodology is organized in six different steps which include gathering information about predetermined processes and sub-processes of quality management, defined based on Juran’s trilogy, and about predetermined results categories. Findings – The application of the methodology was successful in two case studies and a report was produced on the quality state of each industry, including a prioritization of the causes of poor performance. Research limitations/implications – The methodology may have to be adapted to better suit the needs of companies from different sectors, either by reviewing the processes, by integrating new tools or refining the existing ones. Practical implications – This research provides a new approach for quality self-assessment. Originality/value – Due to its simplicity and comprehensiveness, it is believed that the developed methodology can be applied periodically by companies as self-diagnostic tool, aimed at continuous improvement. |
|---|---|
| Autores principais: | Teixeira, Humberto N. |
| Outros Autores: | Lopes, Isabel da Silva; Sousa, Sérgio |
| Assunto: | Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| Ano: | 2015 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| _version_ | 1867438380450578432 |
|---|---|
| author | Teixeira, Humberto N. |
| author2 | Lopes, Isabel da Silva Sousa, Sérgio |
| author2_role | author author |
| author_facet | Teixeira, Humberto N. Lopes, Isabel da Silva Sousa, Sérgio |
| author_role | author |
| contributor_name_str_mv | RepositóriUM - Universidade do Minho |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Teixeira, Humberto N.\"},{\"Person.name\":\"Lopes, Isabel da Silva\"},{\"Person.name\":\"Sousa, Sérgio\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | RepositóriUM - Universidade do Minho |
| datacite.creators.creator.creatorName.fl_str_mv | Teixeira, Humberto N. Lopes, Isabel da Silva Sousa, Sérgio |
| datacite.date.Accepted.fl_str_mv | 2015-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2015-02-20T14:24:42Z |
| datacite.date.embargoed.fl_str_mv | 2015-02-20T14:24:42Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_16ec |
| datacite.subjects.subject.fl_str_mv | Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| datacite.titles.title.fl_str_mv | Prioritizing quality problems in SMEs: a methodology |
| dc.contributor.none.fl_str_mv | RepositóriUM - Universidade do Minho |
| dc.creator.none.fl_str_mv | Teixeira, Humberto N. Lopes, Isabel da Silva Sousa, Sérgio |
| dc.date.Accepted.fl_str_mv | 2015-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2015-02-20T14:24:42Z |
| dc.date.embargoed.fl_str_mv | 2015-02-20T14:24:42Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | https://hdl.handle.net/1822/34024 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Emerald Group Publishing Limited |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_16ec |
| dc.subject.none.fl_str_mv | Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| dc.title.fl_str_mv | Prioritizing quality problems in SMEs: a methodology |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Purpose – This article proposes a new methodology to be used by Small and Medium Enterprises (SMEs) to characterize their performance in quality, highlighting weaknesses and areas for improvement. The methodology aims to identify the main causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. Design/methodology/approach – Based on the literature review a methodology for diagnosing quality problems is proposed. Then two longitudinal case studies are performed to refine and validate the proposed methodology. The methodology is organized in six different steps which include gathering information about predetermined processes and sub-processes of quality management, defined based on Juran’s trilogy, and about predetermined results categories. Findings – The application of the methodology was successful in two case studies and a report was produced on the quality state of each industry, including a prioritization of the causes of poor performance. Research limitations/implications – The methodology may have to be adapted to better suit the needs of companies from different sectors, either by reviewing the processes, by integrating new tools or refining the existing ones. Practical implications – This research provides a new approach for quality self-assessment. Originality/value – Due to its simplicity and comprehensiveness, it is believed that the developed methodology can be applied periodically by companies as self-diagnostic tool, aimed at continuous improvement. |
| dirty | 0 |
| eu_rights_str_mv | restrictedAccess |
| format | article |
| fulltext.url.fl_str_mv | https://repositorium.uminho.pt/bitstreams/f38d6b3d-9187-4eaf-948f-18ceb70fcc30/download |
| id | rum_65e11ad26e11d90e4d53fbae3bc98677 |
| identifier.url.fl_str_mv | https://hdl.handle.net/1822/34024 |
| instacron_str | repositorium |
| institution | Universidade do Minho |
| instname_str | Universidade do Minho |
| language | eng |
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| network_name_str | RepositóriUM - Universidade do Minho |
| oai_identifier_str | oai:repositorium.uminho.pt:1822/34024 |
| organization_str_mv | urn:organizationAcronym:repositorium |
| person_str_mv | Teixeira, Humberto N. Lopes, Isabel da Silva Sousa, Sérgio |
| publishDate | 2015 |
| publisher.none.fl_str_mv | Emerald Group Publishing Limited |
| reponame_str | RepositóriUM - Universidade do Minho |
| repository_id_str | urn:repositoryAcronym:rum |
| service_str_mv | urn:repositoryAcronym:rum |
| spelling | engEmerald Group Publishing LimitedporPurpose – This article proposes a new methodology to be used by Small and Medium Enterprises (SMEs) to characterize their performance in quality, highlighting weaknesses and areas for improvement. The methodology aims to identify the main causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. Design/methodology/approach – Based on the literature review a methodology for diagnosing quality problems is proposed. Then two longitudinal case studies are performed to refine and validate the proposed methodology. The methodology is organized in six different steps which include gathering information about predetermined processes and sub-processes of quality management, defined based on Juran’s trilogy, and about predetermined results categories. Findings – The application of the methodology was successful in two case studies and a report was produced on the quality state of each industry, including a prioritization of the causes of poor performance. Research limitations/implications – The methodology may have to be adapted to better suit the needs of companies from different sectors, either by reviewing the processes, by integrating new tools or refining the existing ones. Practical implications – This research provides a new approach for quality self-assessment. Originality/value – Due to its simplicity and comprehensiveness, it is believed that the developed methodology can be applied periodically by companies as self-diagnostic tool, aimed at continuous improvement.application/pdfporPrioritizing quality problems in SMEs: a methodologyTeixeira, Humberto N.Lopes, Isabel da SilvaSousa, SérgioHostingInstitutionOrganizationalRepositóriUM - Universidade do Minhoe-mailmailto:repositorium@usdb.uminho.ptrepositorium@usdb.uminho.ptISSNIsPartOf1754-2731DOIIsPartOf10.1108/TQM-12-2012-01072015-02-20T14:24:42Z2015-012015-01-01T00:00:00ZHandlehttps://hdl.handle.net/1822/34024http://purl.org/coar/access_right/c_16ecrestricted accessQuality managementSMEsContinuous improvementSelf-assessmentDiagnosishttp://www.oecd.org/science/inno/38235147.pdfFields of Science and Technology (FOS)Ciências Sociais::Ciências da Comunicação741776 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal articlehttp://purl.org/coar/access_right/c_16ecapplication/pdffulltexthttps://repositorium.uminho.pt/bitstreams/f38d6b3d-9187-4eaf-948f-18ceb70fcc30/download |
| spellingShingle | Prioritizing quality problems in SMEs: a methodology Teixeira, Humberto N. Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| status | SINGLETON |
| subject.fl_str_mv | Quality management SMEs Continuous improvement Self-assessment Diagnosis |
| subject.other.fl_str_mv | Ciências Sociais::Ciências da Comunicação |
| title | Prioritizing quality problems in SMEs: a methodology |
| title_full | Prioritizing quality problems in SMEs: a methodology |
| title_fullStr | Prioritizing quality problems in SMEs: a methodology |
| title_full_unstemmed | Prioritizing quality problems in SMEs: a methodology |
| title_short | Prioritizing quality problems in SMEs: a methodology |
| title_sort | Prioritizing quality problems in SMEs: a methodology |
| topic | Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| topic_facet | Quality management SMEs Continuous improvement Self-assessment Diagnosis Ciências Sociais::Ciências da Comunicação |
| url | https://hdl.handle.net/1822/34024 |
| visible | 1 |