Publicação
Improving work allocation practices in business processes supported by BPMS
| Resumo: | BPMS (Business Process Management Systems) are responsible for the execution of business process models, by delivering work activities to suitable agents (human or automatisms) that execute them. During the design-time, modelers have to specify the potential performers of a work activity according to their organizational position or role. Once several workers may share the same role, during run-time all of them can be assigned by BPMS to execute a work activity. However, distinct persons have different personality traits and, in a specific piece of work (for instance, requiring special teamwork skills), some of them can perform better than others. Addressing a gap in theory and practice of BPMS, in this paper we present a new approach that enables BPMS to assign (in run-time) the most suitable workers to perform specific work activities, grounded on the concept of psychological profile and taking into account technical, human and social aspects. |
|---|---|
| Autores principais: | Uahi, Robbie |
| Outros Autores: | Pereira, José Luís; Varajão, João |
| Assunto: | BPMS Human resources Personality Assessment Frameworks Task allocation |
| Ano: | 2018 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | BPMS (Business Process Management Systems) are responsible for the execution of business process models, by delivering work activities to suitable agents (human or automatisms) that execute them. During the design-time, modelers have to specify the potential performers of a work activity according to their organizational position or role. Once several workers may share the same role, during run-time all of them can be assigned by BPMS to execute a work activity. However, distinct persons have different personality traits and, in a specific piece of work (for instance, requiring special teamwork skills), some of them can perform better than others. Addressing a gap in theory and practice of BPMS, in this paper we present a new approach that enables BPMS to assign (in run-time) the most suitable workers to perform specific work activities, grounded on the concept of psychological profile and taking into account technical, human and social aspects. |
|---|