Publicação
Evaluation of quality management procedures for the implementation of SAP in a luxury leather goods industry
| Resumo: | This dissertation, part of the Master's Degree in Operations Engineering and Management, was completed at ATEPELI - Ponte de Lima, a company that makes luxury leather goods components. The project aimed to evaluate and improve quality management processes to reduce production disruptions during the implementation of the SAP system, using the Action Research method. The luxury group that owns ATEPELI started implementing SAP across its ateliers to make processes faster, simpler, and more efficient. This study analysed the atelier’s current situation and focused on the quality department’s processes: Operational Quality, Material Quality, New Product Quality, and Customer Quality. The analysis found gaps in defect identification, stock management, meeting return deadlines, and metal parts waste. Improvement proposals included setting up quality control stations at the end of production lines, creating a new defect identification list, better control of repair times, setting standards for customer returns, redesigning the material control station layout, and introducing a process to reuse metal parts: Dekittage. Prior to SAP’s GoLive, resources were invested in activities to help workers understand the upcoming digital changes and their benefits. This effort is believed to have led to better results at ATEPELI - Ponte de Lima compared to other ateliers in the group. The results showed improvements in quality management KPIs, helping to identify whether to focus on material purchases or production processes. The estimated reuse of 74% of metal parts that were previously discarded will allow an average save over €25,000 per month. During SAP GoLive, inventory deviation was less than 0.01%, and production efficiency was over 100%. This research offers practical insights into anticipating problems, gradually implementing changes, and minimising disruptions in quality processes during SAP implementation. |
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| Autores principais: | Lobarinhas, Ana Luísa Veloso |
| Assunto: | Quality management SAP Implementation Luxury leather goods Process improvement Digital transformation Gestão da qualidade Implementação de SAP Marroquinaria de luxo Melhoria de processos Transformação digital Engenharia e Tecnologia::Outras Engenharias e Tecnologias |
| Ano: | 2024 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | This dissertation, part of the Master's Degree in Operations Engineering and Management, was completed at ATEPELI - Ponte de Lima, a company that makes luxury leather goods components. The project aimed to evaluate and improve quality management processes to reduce production disruptions during the implementation of the SAP system, using the Action Research method. The luxury group that owns ATEPELI started implementing SAP across its ateliers to make processes faster, simpler, and more efficient. This study analysed the atelier’s current situation and focused on the quality department’s processes: Operational Quality, Material Quality, New Product Quality, and Customer Quality. The analysis found gaps in defect identification, stock management, meeting return deadlines, and metal parts waste. Improvement proposals included setting up quality control stations at the end of production lines, creating a new defect identification list, better control of repair times, setting standards for customer returns, redesigning the material control station layout, and introducing a process to reuse metal parts: Dekittage. Prior to SAP’s GoLive, resources were invested in activities to help workers understand the upcoming digital changes and their benefits. This effort is believed to have led to better results at ATEPELI - Ponte de Lima compared to other ateliers in the group. The results showed improvements in quality management KPIs, helping to identify whether to focus on material purchases or production processes. The estimated reuse of 74% of metal parts that were previously discarded will allow an average save over €25,000 per month. During SAP GoLive, inventory deviation was less than 0.01%, and production efficiency was over 100%. This research offers practical insights into anticipating problems, gradually implementing changes, and minimising disruptions in quality processes during SAP implementation. |
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