Publicação
Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis
| Resumo: | Patient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients’ expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000–2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient’s age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction. |
|---|---|
| Autores principais: | Ferreira, Diogo |
| Outros Autores: | Vieira, Inês; Isabel Pedro, Maria; Caldas, Paulo; Varela, Miguel |
| Assunto: | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| _version_ | 1866809072096903168 |
|---|---|
| author | Ferreira, Diogo |
| author2 | Vieira, Inês Isabel Pedro, Maria Caldas, Paulo Varela, Miguel |
| author2_role | author author author author |
| author_facet | Ferreira, Diogo Vieira, Inês Isabel Pedro, Maria Caldas, Paulo Varela, Miguel |
| author_role | author |
| contributor_name_str_mv | Repositório Científico de Acesso Aberto da ULisboa |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Ferreira, Diogo\",\"Person.identifier.orcid\":\"0000-0001-5418-9337\"},{\"Person.name\":\"Vieira, Inês\"},{\"Person.name\":\"Isabel Pedro, Maria\",\"Person.identifier.orcid\":\"0000-0001-8309-365X\"},{\"Person.name\":\"Caldas, Paulo\"},{\"Person.name\":\"Varela, Miguel\",\"Person.identifier.orcid\":\"0000-0001-8388-1250\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Repositório Científico de Acesso Aberto da ULisboa |
| datacite.creators.creator.creatorName.fl_str_mv | Ferreira, Diogo Vieira, Inês Isabel Pedro, Maria Caldas, Paulo Varela, Miguel |
| datacite.date.Accepted.fl_str_mv | 2023-02-21T00:00:00Z |
| datacite.date.available.fl_str_mv | 2024-04-04T16:45:00Z |
| datacite.date.embargoed.fl_str_mv | 2024-04-04T16:45:00Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| datacite.titles.title.fl_str_mv | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| dc.contributor.none.fl_str_mv | Repositório Científico de Acesso Aberto da ULisboa |
| dc.creator.none.fl_str_mv | Ferreira, Diogo Vieira, Inês Isabel Pedro, Maria Caldas, Paulo Varela, Miguel |
| dc.date.Accepted.fl_str_mv | 2023-02-21T00:00:00Z |
| dc.date.available.fl_str_mv | 2024-04-04T16:45:00Z |
| dc.date.embargoed.fl_str_mv | 2024-04-04T16:45:00Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.5/30536 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | MDPI |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| dc.title.fl_str_mv | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Patient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients’ expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000–2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient’s age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://repositorio.ulisboa.pt/bitstreams/ef169adf-f95c-4c0a-b269-c9269dd3c2f7/download |
| id | ul_4572c07c74b7f2de582e69a6830b4ea8 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10400.5/30536 |
| instacron_str | ul |
| institution | Universidade de Lisboa |
| instname_str | Universidade de Lisboa |
| language | eng |
| network_acronym_str | ul |
| network_name_str | Repositório da Universidade de Lisboa |
| oai_identifier_str | oai:repositorio.ulisboa.pt:10400.5/30536 |
| organization_str_mv | urn:organizationAcronym:ul |
| person_str_mv | Ferreira, Diogo Ferreira, Diogo https://www.ciencia-id.pt/CF13-9741-551E CF13-9741-551E http://orcid.org/0000-0001-5418-9337 0000-0001-5418-9337 Vieira, Inês Isabel Pedro, Maria Isabel Pedro, Maria http://orcid.org/0000-0001-8309-365X 0000-0001-8309-365X Caldas, Paulo Varela, Miguel Varela, Miguel https://www.ciencia-id.pt/851B-1E8B-9138 851B-1E8B-9138 http://orcid.org/0000-0001-8388-1250 0000-0001-8388-1250 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | MDPI |
| reponame_str | Repositório da Universidade de Lisboa |
| repository_id_str | urn:repositoryAcronym:ul |
| service_str_mv | urn:repositoryAcronym:ul |
| spelling | engMDPIpt_PTPatient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients’ expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000–2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient’s age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction.application/pdfpt_PTPatient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric AnalysisPersonalFerreira, DiogoDSpacehttp://dspace.org/items/7ee3508c-76f3-4d20-9c76-b3b727b02f93DSpacehttp://dspace.org/items/7ee3508c-76f3-4d20-9c76-b3b727b02f93Cunha FerreiraDiogo FilipeCiência IDhttps://www.ciencia-id.ptCF13-9741-551EORCIDhttp://orcid.org0000-0001-5418-9337Vieira, InêsPersonalIsabel Pedro, MariaDSpacehttp://dspace.org/items/40c6165d-3d04-4835-8eda-4be8b1e94383DSpacehttp://dspace.org/items/40c6165d-3d04-4835-8eda-4be8b1e94383PedroMaria IsabelORCIDhttp://orcid.org0000-0001-8309-365XScopus Author IDhttps://www.scopus.com25655213100Caldas, PauloPersonalVarela, MiguelDSpacehttp://dspace.org/items/90122cb8-6e75-4771-8895-eeb07207d0f3DSpacehttp://dspace.org/items/90122cb8-6e75-4771-8895-eeb07207d0f3VarelaMiguelCiência IDhttps://www.ciencia-id.pt851B-1E8B-9138ORCIDhttp://orcid.org0000-0001-8388-1250Scopus Author IDhttps://www.scopus.com57220753164HostingInstitutionOrganizationalRepositório Científico de Acesso Aberto da ULisboae-mailmailto:repositorio@reitoria.ulisboa.ptrepositorio@reitoria.ulisboa.ptDOIIsPartOf10.3390/healthcare110506392024-04-04T16:45:00Z2023-02-212023-02-21T00:00:00ZHandlehttp://hdl.handle.net/10400.5/30536http://purl.org/coar/access_right/c_abf2open accessPatient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis.3700804 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2023-02-21http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.ulisboa.pt/bitstreams/ef169adf-f95c-4c0a-b269-c9269dd3c2f7/downloadHealthcare115639 |
| spellingShingle | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis Ferreira, Diogo Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| status | SINGLETON |
| subject.fl_str_mv | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| title | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| title_full | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| title_fullStr | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| title_full_unstemmed | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| title_short | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| title_sort | Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis |
| topic | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| topic_facet | Patient Satisfaction; Health Services; Quality Management; Systematic Review; Bibliometric Analysis. |
| url | http://hdl.handle.net/10400.5/30536 |
| visible | 1 |