Detalhes do Documento

In higher education, students are the main customers of universities. As such, providing quality services and satisfying students’ needs as well as expectations are vital for universities to succeed from the increasing competitiveness of this industry. This study focuses on inner factors of student profile which can affect student satisfaction of Lutsk National Technical University. To complete this purpose, the research question will be answered: which factors from students’ profile affect student satisfaction of Lutsk National Technical University? The object of this research is one of two big higher educational institutes in Volyn region, Ukraine - Lutsk National Technical University. The students that participated in this study enrolled in the academic year, 2017/2018. In order to perform study, survey method applied to collect the data and number of received valid questionnaire were 200. It was decided to use questionnaire method to collect data. Descriptive analysis used to identify profile of respondents, also find satisfaction level. To evaluate differences between groups, built association between variables, find relation between variables and answering to the research hypothesis inferential analysis applied. The result showed that generally students are satisfied, with a low satisfaction level, with service quality offered by Lutsk National Technical University. In addition, research found that there are no differences in overall satisfaction by faculty and gender. However, it was found that there is negative correlation between age of respondents and overall satisfaction.