Author(s): Walter, Cícero ; Vale, Vera Teixeira ; Au-Yong-Oliveira, Manuel ; Veloso, Cláudia M. ; Sousa, Bruno Miguel
Date: 2023
Persistent ID: http://hdl.handle.net/10198/29290
Origin: Biblioteca Digital do IPB
Subject(s): Brand hate; Consumer behavior; Research opportunities; Negative emotions; Consumer relationship; Narrative-oriented literature review
The present study aimed to analyze the current state of the art regarding brand hate with the main intention of identifying possible gaps to be explored in future studies. Brand hate can be described as a set of negative emotions on the part of consumers concerning a certain brand, whose implications involve a reduction in the profitability of companies, as well as of their market shares. From the research carried out in the Scopus andWeb of Science databases, 90 publications related to the theme were identified, of which 25 were selected and read in full. The analyzed literature points out that research on the subject has focused almost exclusively on the development of the phenomenon and its consequences from the perspective of consumer behavior. Therefore, the emphasis has been on identifying its direct antecedents, on the effects of its mediators in a set of behaviors such as complaints, negative word of mouth, protests, sponsorship reduction and assignment, brand change, and wishes for revenge, among others. Few studies have been dedicated to understanding the direct effects of brand hate on consumer behavior, its evolution over time in different industries and contexts, who its mediators are, and how the phenomenon is perceived and managed from the perspective of the companies involved in this phenomenon, providing opportunities for future research.
