Publicação
Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis
| Resumo: | Consumer satisfaction plays a critical role in the success and survival of tourism organizations, including wine tourism. This study aims to identify the determinants of satisfaction and dissatisfaction in wine tourism experiences using a customer-centric approach and analyzing user-generated content. The analysis reveals that satisfaction and dissatisfaction in wine tourism are influenced by different factors, supporting the two- and three-factor theories. Common themes among satisfied and dissatisfied tourists include wine, visits, and related circuits. The study validates online reviews as a valuable source of information and introduces a qualitative content analysis methodology for wine tourism research. Theoretical implications demonstrate that satisfaction in wine tourism is multidimensional, reinforcing existing theories and expanding knowledge of sensory experiences and motivating factors. Managerially, the findings highlight the critical success factors of wine and related activities, emphasizing the need for continuous improvement. Dissatisfiers, such as waiting time and employee performance, can lead to a competitive disadvantage, while satisfiers like wine tastings and aesthetics present opportunities for enhancing customer satisfaction and gaining a competitive advantage. This research contributes to the body of knowledge by shedding light on the specific determinants of satisfaction and dissatisfaction in wine tourism experiences. It underscores the importance of a customer-centric perspective, validates online reviews as a data source, and enhances understanding of the multidimensional nature of satisfaction in wine tourism. The study offers insights for researchers and managers, suggesting alternative measurement tools and encouraging further exploration of sensory aspects and motivations. |
|---|---|
| Autores principais: | Meneses, Raquel |
| Outros Autores: | Brito, Carlos; Lopes, Bárbara; Correia, Ricardo |
| Assunto: | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Instituto Politécnico de Bragança |
| Idioma: | inglês |
| Origem: | Biblioteca Digital do IPB |
| _version_ | 1867172777950183424 |
|---|---|
| author | Meneses, Raquel |
| author2 | Brito, Carlos Lopes, Bárbara Correia, Ricardo |
| author2_role | author author author |
| author_facet | Meneses, Raquel Brito, Carlos Lopes, Bárbara Correia, Ricardo |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Meneses, Raquel\"},{\"Person.name\":\"Brito, Carlos\"},{\"Person.name\":\"Lopes, Bárbara\"},{\"Person.name\":\"Correia, Ricardo\",\"Person.identifier.orcid\":\"0000-0002-0132-4002\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Meneses, Raquel Brito, Carlos Lopes, Bárbara Correia, Ricardo |
| datacite.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2024-03-20T10:17:56Z |
| datacite.date.embargoed.fl_str_mv | 2024-03-20T10:17:56Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| datacite.titles.title.fl_str_mv | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Meneses, Raquel Brito, Carlos Lopes, Bárbara Correia, Ricardo |
| dc.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2024-03-20T10:17:56Z |
| dc.date.embargoed.fl_str_mv | 2024-03-20T10:17:56Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/29629 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Sage |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| dc.title.fl_str_mv | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Consumer satisfaction plays a critical role in the success and survival of tourism organizations, including wine tourism. This study aims to identify the determinants of satisfaction and dissatisfaction in wine tourism experiences using a customer-centric approach and analyzing user-generated content. The analysis reveals that satisfaction and dissatisfaction in wine tourism are influenced by different factors, supporting the two- and three-factor theories. Common themes among satisfied and dissatisfied tourists include wine, visits, and related circuits. The study validates online reviews as a valuable source of information and introduces a qualitative content analysis methodology for wine tourism research. Theoretical implications demonstrate that satisfaction in wine tourism is multidimensional, reinforcing existing theories and expanding knowledge of sensory experiences and motivating factors. Managerially, the findings highlight the critical success factors of wine and related activities, emphasizing the need for continuous improvement. Dissatisfiers, such as waiting time and employee performance, can lead to a competitive disadvantage, while satisfiers like wine tastings and aesthetics present opportunities for enhancing customer satisfaction and gaining a competitive advantage. This research contributes to the body of knowledge by shedding light on the specific determinants of satisfaction and dissatisfaction in wine tourism experiences. It underscores the importance of a customer-centric perspective, validates online reviews as a data source, and enhances understanding of the multidimensional nature of satisfaction in wine tourism. The study offers insights for researchers and managers, suggesting alternative measurement tools and encouraging further exploration of sensory aspects and motivations. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/0ce90cb0-fc3e-46aa-8ce6-f2ed81d4c0dc/download |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10198/29629 |
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| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
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| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/29629 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Meneses, Raquel Brito, Carlos Lopes, Bárbara Correia, Ricardo Correia, Ricardo https://www.ciencia-id.pt/8C10-37EE-796D 8C10-37EE-796D http://orcid.org/0000-0002-0132-4002 0000-0002-0132-4002 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | Sage |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engSagept_PTConsumer satisfaction plays a critical role in the success and survival of tourism organizations, including wine tourism. This study aims to identify the determinants of satisfaction and dissatisfaction in wine tourism experiences using a customer-centric approach and analyzing user-generated content. The analysis reveals that satisfaction and dissatisfaction in wine tourism are influenced by different factors, supporting the two- and three-factor theories. Common themes among satisfied and dissatisfied tourists include wine, visits, and related circuits. The study validates online reviews as a valuable source of information and introduces a qualitative content analysis methodology for wine tourism research. Theoretical implications demonstrate that satisfaction in wine tourism is multidimensional, reinforcing existing theories and expanding knowledge of sensory experiences and motivating factors. Managerially, the findings highlight the critical success factors of wine and related activities, emphasizing the need for continuous improvement. Dissatisfiers, such as waiting time and employee performance, can lead to a competitive disadvantage, while satisfiers like wine tastings and aesthetics present opportunities for enhancing customer satisfaction and gaining a competitive advantage. This research contributes to the body of knowledge by shedding light on the specific determinants of satisfaction and dissatisfaction in wine tourism experiences. It underscores the importance of a customer-centric perspective, validates online reviews as a data source, and enhances understanding of the multidimensional nature of satisfaction in wine tourism. The study offers insights for researchers and managers, suggesting alternative measurement tools and encouraging further exploration of sensory aspects and motivations.application/pdfpt_PTSatisfaction and dissatisfaction in wine tourism: a user-generated content analysisMeneses, RaquelBrito, CarlosLopes, BárbaraPersonalCorreia, RicardoDSpacehttp://dspace.org/items/99a2c38b-f63f-444f-809e-e3a9f73e732fDSpacehttp://dspace.org/items/99a2c38b-f63f-444f-809e-e3a9f73e732fCorreiaRicardoCiência IDhttps://www.ciencia-id.pt8C10-37EE-796DORCIDhttp://orcid.org0000-0002-0132-4002Scopus Author IDhttps://www.scopus.com37085131800HostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptISSNIsPartOf1467-3584DOIIsPartOf10.1177/146735842311919892024-03-20T10:17:56Z20232023-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/29629http://purl.org/coar/access_right/c_abf2open accessWine tourismSatisfactionDissatisfactionExperiencesUser-generated contentOnline reviewsLeximancer726087 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2023http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/0ce90cb0-fc3e-46aa-8ce6-f2ed81d4c0dc/downloadTourism and Hospitality Research115 |
| spellingShingle | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis Meneses, Raquel Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| status | SINGLETON |
| subject.fl_str_mv | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| title | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| title_full | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| title_fullStr | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| title_full_unstemmed | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| title_short | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| title_sort | Satisfaction and dissatisfaction in wine tourism: a user-generated content analysis |
| topic | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| topic_facet | Wine tourism Satisfaction Dissatisfaction Experiences User-generated content Online reviews Leximancer |
| url | http://hdl.handle.net/10198/29629 |
| visible | 1 |