Publicação
The analysis of competency model for a performance appraisal system in the management of food service industry
| Resumo: | This paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity. |
|---|---|
| Autores principais: | Pereira, João Paulo |
| Outros Autores: | Natalya, Efanova; Slesarenko, Ivan |
| Assunto: | Competency model Performance appraisal Information systems |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | Instituto Politécnico de Bragança |
| Idioma: | inglês |
| Origem: | Biblioteca Digital do IPB |
| _version_ | 1867173391955394560 |
|---|---|
| author | Pereira, João Paulo |
| author2 | Natalya, Efanova Slesarenko, Ivan |
| author2_role | author author |
| author_facet | Pereira, João Paulo Natalya, Efanova Slesarenko, Ivan |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Pereira, João Paulo\",\"Person.identifier.orcid\":\"0000-0001-9259-0308\"},{\"Person.name\":\"Natalya, Efanova\"},{\"Person.name\":\"Slesarenko, Ivan\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Pereira, João Paulo Natalya, Efanova Slesarenko, Ivan |
| datacite.date.Accepted.fl_str_mv | 2020-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2023-03-06T11:37:11Z |
| datacite.date.embargoed.fl_str_mv | 2023-03-06T11:37:11Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_16ec |
| datacite.subjects.subject.fl_str_mv | Competency model Performance appraisal Information systems |
| datacite.titles.title.fl_str_mv | The analysis of competency model for a performance appraisal system in the management of food service industry |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Pereira, João Paulo Natalya, Efanova Slesarenko, Ivan |
| dc.date.Accepted.fl_str_mv | 2020-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2023-03-06T11:37:11Z |
| dc.date.embargoed.fl_str_mv | 2023-03-06T11:37:11Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/27473 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_16ec |
| dc.subject.none.fl_str_mv | Competency model Performance appraisal Information systems |
| dc.title.fl_str_mv | The analysis of competency model for a performance appraisal system in the management of food service industry |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_5794 |
| description | This paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity. |
| dirty | 0 |
| eu_rights_str_mv | restrictedAccess |
| format | conferencePaper |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/2b8f6c64-27e9-4aa3-8ef0-a549fede002f/download |
| id | ipb_07ba463f174aafa01957fcfbfeb876e9 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/27473 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/27473 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Pereira, João Paulo Pereira, João Paulo https://www.ciencia-id.pt/8916-6CB8-AEB1 8916-6CB8-AEB1 http://orcid.org/0000-0001-9259-0308 0000-0001-9259-0308 Natalya, Efanova Slesarenko, Ivan |
| publishDate | 2020 |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engpt_PTThis paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity.application/pdfpt_PTThe analysis of competency model for a performance appraisal system in the management of food service industryPersonalPereira, João PauloDSpacehttp://dspace.org/items/55b6262f-9aaf-4fd0-8e83-e858a2a92402DSpacehttp://dspace.org/items/55b6262f-9aaf-4fd0-8e83-e858a2a92402PereiraJoão PauloCiência IDhttps://www.ciencia-id.pt8916-6CB8-AEB1ORCIDhttp://orcid.org0000-0001-9259-0308Researcher IDhttps://www.researcherid.comM-8214-2013Scopus Author IDhttps://www.scopus.com23135900800Natalya, EfanovaSlesarenko, IvanHostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptDOIIsPartOf10.1007/978-3-030-40690-5_162023-03-06T11:37:11Z20202020-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/27473http://purl.org/coar/access_right/c_16ecrestricted accessCompetency modelPerformance appraisalInformation systems10407086 bytesother research producthttp://purl.org/coar/resource_type/c_5794conference paper2020http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_16ecapplication/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/2b8f6c64-27e9-4aa3-8ef0-a549fede002f/downloadInternational Conference on Information Technology and Systems, ICITS 20201137162171Bogota |
| spellingShingle | The analysis of competency model for a performance appraisal system in the management of food service industry Pereira, João Paulo Competency model Performance appraisal Information systems |
| status | SINGLETON |
| subject.fl_str_mv | Competency model Performance appraisal Information systems |
| title | The analysis of competency model for a performance appraisal system in the management of food service industry |
| title_full | The analysis of competency model for a performance appraisal system in the management of food service industry |
| title_fullStr | The analysis of competency model for a performance appraisal system in the management of food service industry |
| title_full_unstemmed | The analysis of competency model for a performance appraisal system in the management of food service industry |
| title_short | The analysis of competency model for a performance appraisal system in the management of food service industry |
| title_sort | The analysis of competency model for a performance appraisal system in the management of food service industry |
| topic | Competency model Performance appraisal Information systems |
| topic_facet | Competency model Performance appraisal Information systems |
| url | http://hdl.handle.net/10198/27473 |
| visible | 1 |