Publication
The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise
| Summary: | The Balanced Scorecard (BSC) is a strategic management framework that offers an integrated view of organizational performance, supporting managerial control, and enhancing long-term competitiveness. While traditionally applied in large enterprises, its adaptation to smaller industrial firms is both relevant and viable, especially considering the operational challenges these firms face – such as limited resources and lack of formalized management systems. This study adopts a case study methodology focusing on a small industrial enterprise. Data collection involved interviews with the company’s manager, yielding both financial and non-financial information. Quantitative data were analyzed using Microsoft Excel, while qualitative insights were structured around the central research question. A strategy map was developed, featuring two strategic objectives per BSC perspective, along with associated indicators, targets, and initiatives. The findings emphasize the BSC’s value as a strategic planning and control tool in resource-constrained environments, contributing to improved decision-making. Moreover, the study adds to existing literature by demonstrating the practical relevance of the BSC in uncertain and economically challenging contexts. |
|---|---|
| Main Authors: | Fernandes, Joana |
| Other Authors: | Fernandes, Ana; Leite, Joaquim |
| Subject: | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| Year: | 2025 |
| Country: | Portugal |
| Document type: | article |
| Access type: | open access |
| Associated institution: | Instituto Politécnico de Bragança |
| Language: | English |
| Origin: | Biblioteca Digital do IPB |
| _version_ | 1867173417432645632 |
|---|---|
| author | Fernandes, Joana |
| author2 | Fernandes, Ana Leite, Joaquim |
| author2_role | author author |
| author_facet | Fernandes, Joana Fernandes, Ana Leite, Joaquim |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Fernandes, Joana\"},{\"Person.name\":\"Fernandes, Ana\"},{\"Person.name\":\"Leite, Joaquim\",\"Person.identifier.orcid\":\"0000-0001-5573-0172\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Fernandes, Joana Fernandes, Ana Leite, Joaquim |
| datacite.date.Accepted.fl_str_mv | 2025-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2026-03-20T14:43:01Z |
| datacite.date.embargoed.fl_str_mv | 2026-03-20T14:43:01Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| datacite.titles.title.fl_str_mv | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Fernandes, Joana Fernandes, Ana Leite, Joaquim |
| dc.date.Accepted.fl_str_mv | 2025-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2026-03-20T14:43:01Z |
| dc.date.embargoed.fl_str_mv | 2026-03-20T14:43:01Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/36174 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Ibima Publishing |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| dc.title.fl_str_mv | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | The Balanced Scorecard (BSC) is a strategic management framework that offers an integrated view of organizational performance, supporting managerial control, and enhancing long-term competitiveness. While traditionally applied in large enterprises, its adaptation to smaller industrial firms is both relevant and viable, especially considering the operational challenges these firms face – such as limited resources and lack of formalized management systems. This study adopts a case study methodology focusing on a small industrial enterprise. Data collection involved interviews with the company’s manager, yielding both financial and non-financial information. Quantitative data were analyzed using Microsoft Excel, while qualitative insights were structured around the central research question. A strategy map was developed, featuring two strategic objectives per BSC perspective, along with associated indicators, targets, and initiatives. The findings emphasize the BSC’s value as a strategic planning and control tool in resource-constrained environments, contributing to improved decision-making. Moreover, the study adds to existing literature by demonstrating the practical relevance of the BSC in uncertain and economically challenging contexts. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/c028bb3e-06f2-40d7-824c-7d1c1f8e6030/download |
| id | ipb_0cc294498b30607cbd014e183fd2c812 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/36174 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/36174 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Fernandes, Joana Fernandes, Ana Leite, Joaquim Leite, Joaquim https://www.ciencia-id.pt/6B1C-650B-AC3E 6B1C-650B-AC3E http://orcid.org/0000-0001-5573-0172 0000-0001-5573-0172 |
| publishDate | 2025 |
| publisher.none.fl_str_mv | Ibima Publishing |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engIbima PublishingporThe Balanced Scorecard (BSC) is a strategic management framework that offers an integrated view of organizational performance, supporting managerial control, and enhancing long-term competitiveness. While traditionally applied in large enterprises, its adaptation to smaller industrial firms is both relevant and viable, especially considering the operational challenges these firms face – such as limited resources and lack of formalized management systems. This study adopts a case study methodology focusing on a small industrial enterprise. Data collection involved interviews with the company’s manager, yielding both financial and non-financial information. Quantitative data were analyzed using Microsoft Excel, while qualitative insights were structured around the central research question. A strategy map was developed, featuring two strategic objectives per BSC perspective, along with associated indicators, targets, and initiatives. The findings emphasize the BSC’s value as a strategic planning and control tool in resource-constrained environments, contributing to improved decision-making. Moreover, the study adds to existing literature by demonstrating the practical relevance of the BSC in uncertain and economically challenging contexts.application/pdfengThe balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterpriseFernandes, JoanaFernandes, AnaPersonalLeite, JoaquimDSpacehttp://dspace.org/items/34cfd1ad-5f92-4ffd-9b11-312a465011fcDSpacehttp://dspace.org/items/34cfd1ad-5f92-4ffd-9b11-312a465011fcLeiteJoaquimCiência IDhttps://www.ciencia-id.pt6B1C-650B-AC3EORCIDhttp://orcid.org0000-0001-5573-0172HostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptISSNIsPartOf2166-076XDOIIsPartOf10.5171/2025.5994882026-03-20T14:43:01Z20252025-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/36174http://purl.org/coar/access_right/c_abf2open accessPerformance measurementCost ManagementBalanced Scorecard (BSC)Small and Medium Enterprise (SME)Case StudyPortugal.446584 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2025http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/c028bb3e-06f2-40d7-824c-7d1c1f8e6030/downloadJournal of Innovation Management in Small & Medium Enterprises202519 |
| spellingShingle | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise Fernandes, Joana Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| status | SINGLETON |
| subject.fl_str_mv | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| title | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| title_full | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| title_fullStr | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| title_full_unstemmed | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| title_short | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| title_sort | The balanced scorecard as a strategic cost management tool: insights from a portuguese small and medium enterprise |
| topic | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| topic_facet | Performance measurement Cost Management Balanced Scorecard (BSC) Small and Medium Enterprise (SME) Case Study Portugal. |
| url | http://hdl.handle.net/10198/36174 |
| visible | 1 |