Publicação
Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club
| Resumo: | Members retention is essential for financial viability of fitness organizations. Thus, these organizations focus on service quality to keep their members satisfied (Lee, Kim, Ko, & Sagas, 2011) and to maintain or exceed their expectations (Robinson, 2006; Pedragosa, & Correia, 2009). Therefore, gyms and health clubs expect that satisfied members repurchase and spend extra money in their fitness services (Ferrand, Robinson, & Valette, 2010) increasing organization profitability. In this study, it was intended to understand the contribution to the members’ retention intention in fitness organizations regarding: service quality; expectations; satisfaction in life; and satisfaction in the club. |
|---|---|
| Autores principais: | Gonçalves, Celina |
| Outros Autores: | Sousa, Marisa; Paipe, Gustavo; Carvalho, Maria José |
| Assunto: | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| Ano: | 2017 |
| País: | Portugal |
| Tipo de documento: | documento de conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Instituto Politécnico de Bragança |
| Idioma: | inglês |
| Origem: | Biblioteca Digital do IPB |
| _version_ | 1867173392670523392 |
|---|---|
| author | Gonçalves, Celina |
| author2 | Sousa, Marisa Paipe, Gustavo Carvalho, Maria José |
| author2_role | author author author |
| author_facet | Gonçalves, Celina Sousa, Marisa Paipe, Gustavo Carvalho, Maria José |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Gonçalves, Celina\",\"Person.identifier.orcid\":\"0000-0002-4329-549X\"},{\"Person.name\":\"Sousa, Marisa\"},{\"Person.name\":\"Paipe, Gustavo\"},{\"Person.name\":\"Carvalho, Maria José\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Gonçalves, Celina Sousa, Marisa Paipe, Gustavo Carvalho, Maria José |
| datacite.date.Accepted.fl_str_mv | 2017-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2019-04-23T09:10:23Z |
| datacite.date.embargoed.fl_str_mv | 2019-04-23T09:10:23Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| datacite.titles.title.fl_str_mv | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Gonçalves, Celina Sousa, Marisa Paipe, Gustavo Carvalho, Maria José |
| dc.date.Accepted.fl_str_mv | 2017-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2019-04-23T09:10:23Z |
| dc.date.embargoed.fl_str_mv | 2019-04-23T09:10:23Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/19267 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | SMAANZ - Sport Management Association of Australia & New Zeland |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| dc.title.fl_str_mv | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_c94f |
| description | Members retention is essential for financial viability of fitness organizations. Thus, these organizations focus on service quality to keep their members satisfied (Lee, Kim, Ko, & Sagas, 2011) and to maintain or exceed their expectations (Robinson, 2006; Pedragosa, & Correia, 2009). Therefore, gyms and health clubs expect that satisfied members repurchase and spend extra money in their fitness services (Ferrand, Robinson, & Valette, 2010) increasing organization profitability. In this study, it was intended to understand the contribution to the members’ retention intention in fitness organizations regarding: service quality; expectations; satisfaction in life; and satisfaction in the club. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | conferenceObject |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/1c166914-5ae0-413f-8101-7f50b9dff4b2/download |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10198/19267 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/19267 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Gonçalves, Celina Gonçalves, Celina https://www.ciencia-id.pt/401A-B414-12A4 401A-B414-12A4 http://orcid.org/0000-0002-4329-549X 0000-0002-4329-549X Sousa, Marisa Paipe, Gustavo Carvalho, Maria José |
| publishDate | 2017 |
| publisher.none.fl_str_mv | SMAANZ - Sport Management Association of Australia & New Zeland |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
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| spelling | engSMAANZ - Sport Management Association of Australia & New Zelandpt_PTMembers retention is essential for financial viability of fitness organizations. Thus, these organizations focus on service quality to keep their members satisfied (Lee, Kim, Ko, & Sagas, 2011) and to maintain or exceed their expectations (Robinson, 2006; Pedragosa, & Correia, 2009). Therefore, gyms and health clubs expect that satisfied members repurchase and spend extra money in their fitness services (Ferrand, Robinson, & Valette, 2010) increasing organization profitability. In this study, it was intended to understand the contribution to the members’ retention intention in fitness organizations regarding: service quality; expectations; satisfaction in life; and satisfaction in the club.application/pdfpt_PTMember's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the clubPersonalGonçalves, CelinaDSpacehttp://dspace.org/items/efba3291-6b27-4932-848f-3d646d4b8e8bDSpacehttp://dspace.org/items/efba3291-6b27-4932-848f-3d646d4b8e8bGonçalvesCelinaCiência IDhttps://www.ciencia-id.pt401A-B414-12A4ORCIDhttp://orcid.org0000-0002-4329-549XScopus Author IDhttps://www.scopus.com1166609Sousa, MarisaPaipe, GustavoCarvalho, Maria JoséHostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.pt2019-04-23T09:10:23Z20172017-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/19267http://purl.org/coar/access_right/c_abf2open accessService quality attributesSatisfactionMember's retentionFitness organizationsExpectations396263 bytesother research producthttp://purl.org/coar/resource_type/c_c94fconference object2017http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/1c166914-5ae0-413f-8101-7f50b9dff4b2/downloadPlaces, Events and Sport: Going for Gold: 23rd Annual SMAANZ Conference: Abstract book7171Gold Coast |
| spellingShingle | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club Gonçalves, Celina Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| status | SINGLETON |
| subject.fl_str_mv | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| title | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| title_full | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| title_fullStr | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| title_full_unstemmed | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| title_short | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| title_sort | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club |
| topic | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| topic_facet | Service quality attributes Satisfaction Member's retention Fitness organizations Expectations |
| url | http://hdl.handle.net/10198/19267 |
| visible | 1 |