Publicação
Measuring customer satisfaction in the context of health clubs in Portugal
| Resumo: | The present study aimed to test the psychometric properties of the need-satisfaction scale developed by Alexandris et al. (1999), in the context of health clubs in Portugal. The sample of the study consisted of four hundred and twenty six (N=426) individuals, who were members of five private clubs in Braga, Portugal. The principal component analysis of the need-satisfaction scale revealed five dimensions, which were labeled as follows: facilities / services, staff, relaxation, health / fitness, social / intellectual. All the sub-scales were shown to have good internal consistency reliabilities. The results further indicated that there were significant demographic differences in some of the satisfaction dimensions. Females were shown to be less satisfied in the facilities / services dimension, while individuals with higher levels of education were shown to be less satisfied both in the facilities / services and social / intellectual dimensions. |
|---|---|
| Autores principais: | Theodorakis, Nicholas |
| Outros Autores: | Alexandris, Konstantinos; Rodrigues, Pedro M.; Sarmento, Pedro J. |
| Assunto: | Need-satisfaction Health clubs Portugal |
| Ano: | 2004 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Instituto Politécnico de Bragança |
| Idioma: | inglês |
| Origem: | Biblioteca Digital do IPB |
| _version_ | 1867172679442759680 |
|---|---|
| author | Theodorakis, Nicholas |
| author2 | Alexandris, Konstantinos Rodrigues, Pedro M. Sarmento, Pedro J. |
| author2_role | author author author |
| author_facet | Theodorakis, Nicholas Alexandris, Konstantinos Rodrigues, Pedro M. Sarmento, Pedro J. |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Theodorakis, Nicholas\"},{\"Person.name\":\"Alexandris, Konstantinos\"},{\"Person.name\":\"Rodrigues, Pedro M.\",\"Person.identifier.orcid\":\"0009-0002-4920-7398\"},{\"Person.name\":\"Sarmento, Pedro J.\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Theodorakis, Nicholas Alexandris, Konstantinos Rodrigues, Pedro M. Sarmento, Pedro J. |
| datacite.date.Accepted.fl_str_mv | 2004-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2013-02-21T10:14:53Z |
| datacite.date.embargoed.fl_str_mv | 2013-02-21T10:14:53Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Need-satisfaction Health clubs Portugal |
| datacite.titles.title.fl_str_mv | Measuring customer satisfaction in the context of health clubs in Portugal |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Theodorakis, Nicholas Alexandris, Konstantinos Rodrigues, Pedro M. Sarmento, Pedro J. |
| dc.date.Accepted.fl_str_mv | 2004-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2013-02-21T10:14:53Z |
| dc.date.embargoed.fl_str_mv | 2013-02-21T10:14:53Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/8123 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | University of New Haven Foundation |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Need-satisfaction Health clubs Portugal |
| dc.title.fl_str_mv | Measuring customer satisfaction in the context of health clubs in Portugal |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | The present study aimed to test the psychometric properties of the need-satisfaction scale developed by Alexandris et al. (1999), in the context of health clubs in Portugal. The sample of the study consisted of four hundred and twenty six (N=426) individuals, who were members of five private clubs in Braga, Portugal. The principal component analysis of the need-satisfaction scale revealed five dimensions, which were labeled as follows: facilities / services, staff, relaxation, health / fitness, social / intellectual. All the sub-scales were shown to have good internal consistency reliabilities. The results further indicated that there were significant demographic differences in some of the satisfaction dimensions. Females were shown to be less satisfied in the facilities / services dimension, while individuals with higher levels of education were shown to be less satisfied both in the facilities / services and social / intellectual dimensions. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/da86ae4b-0593-42a4-a5ec-743555c3fa92/download |
| id | ipb_4e7dcb0aede4f9e41fabc67c668fb589 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/8123 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/8123 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Theodorakis, Nicholas Alexandris, Konstantinos Rodrigues, Pedro M. Rodrigues, Pedro M. https://www.ciencia-id.pt/C919-D413-5E83 C919-D413-5E83 http://orcid.org/0009-0002-4920-7398 0009-0002-4920-7398 Sarmento, Pedro J. |
| publishDate | 2004 |
| publisher.none.fl_str_mv | University of New Haven Foundation |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engUniversity of New Haven FoundationporThe present study aimed to test the psychometric properties of the need-satisfaction scale developed by Alexandris et al. (1999), in the context of health clubs in Portugal. The sample of the study consisted of four hundred and twenty six (N=426) individuals, who were members of five private clubs in Braga, Portugal. The principal component analysis of the need-satisfaction scale revealed five dimensions, which were labeled as follows: facilities / services, staff, relaxation, health / fitness, social / intellectual. All the sub-scales were shown to have good internal consistency reliabilities. The results further indicated that there were significant demographic differences in some of the satisfaction dimensions. Females were shown to be less satisfied in the facilities / services dimension, while individuals with higher levels of education were shown to be less satisfied both in the facilities / services and social / intellectual dimensions.application/pdfporMeasuring customer satisfaction in the context of health clubs in PortugalTheodorakis, NicholasAlexandris, KonstantinosPersonalRodrigues, Pedro M.DSpacehttp://dspace.org/items/55f77b39-347e-4ad5-97c6-def43d656014DSpacehttp://dspace.org/items/55f77b39-347e-4ad5-97c6-def43d656014RodriguesPedro M.Ciência IDhttps://www.ciencia-id.ptC919-D413-5E83ORCIDhttp://orcid.org0009-0002-4920-7398Scopus Author IDhttps://www.scopus.com56108282100Sarmento, Pedro J.HostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptISSNIsPartOf1094-04802013-02-21T10:14:53Z20042004-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/8123http://purl.org/coar/access_right/c_abf2open accessNeed-satisfactionHealth clubsPortugal2504444 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal articlehttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/da86ae4b-0593-42a4-a5ec-743555c3fa92/downloadInternational Sports Journal84453 |
| spellingShingle | Measuring customer satisfaction in the context of health clubs in Portugal Theodorakis, Nicholas Need-satisfaction Health clubs Portugal |
| status | SINGLETON |
| subject.fl_str_mv | Need-satisfaction Health clubs Portugal |
| title | Measuring customer satisfaction in the context of health clubs in Portugal |
| title_full | Measuring customer satisfaction in the context of health clubs in Portugal |
| title_fullStr | Measuring customer satisfaction in the context of health clubs in Portugal |
| title_full_unstemmed | Measuring customer satisfaction in the context of health clubs in Portugal |
| title_short | Measuring customer satisfaction in the context of health clubs in Portugal |
| title_sort | Measuring customer satisfaction in the context of health clubs in Portugal |
| topic | Need-satisfaction Health clubs Portugal |
| topic_facet | Need-satisfaction Health clubs Portugal |
| url | http://hdl.handle.net/10198/8123 |
| visible | 1 |