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Crisis management and planning in Portuguese Nonprofit Organizations during COVID-19

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Resumo:The COVID-19 pandemic has created several challenges for all organizations. However, Nonprofit Organizations (NPOs), due to their unique specificities, when compared to other types of organizations, face unique challenges. These are extremely vulnerable during crisis, although the literature suggests that it is not known to what extent these organizations are prepared to deal with crises and have proper crisis management and planning strategies. Given this literature gap, this research aims to better understand the crisis in Portuguese NPOs, through the research question: What is the impact of a crisis like COVID-19 on NPOs’ perceptions of crisis management and planning? A mixed method is used, including document analysis, qualitative interviews, and a quantitative methodology through a questionnaire survey. Study 1 provides an explanation on why Portuguese NPOs had no planning and were unprepared to cope with COVID-19. Study 2, in a larger sample, diagnoses and suggests an insufficient level of planning and preparedness, as main finding, substantiated by the lack of planning activities, teams, infrastructures, and communication practices. The findings of each study, implications, and avenues for future research are addressed.
Autores principais:Santos, Lara
Outros Autores:Lopes, Luisa; Esteves, Salete
Assunto:Crisis management COVID-19 Nonprofit organizations (NPOs) Crisis planning Portugal
Ano:2023
País:Portugal
Tipo de documento:comunicação em conferência
Tipo de acesso:acesso aberto
Instituição associada:Instituto Politécnico de Bragança
Idioma:inglês
Origem:Biblioteca Digital do IPB

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