Publication
Accessibility of mobile applications for tourism - is equal access a reality?
| Summary: | With the increasing use of smartphones in people’s daily lives, mobile accessibility has become a key factor for them. Tourism is one of the sectors that has benefited the most from this growth but has not yet reached its full potential as accessibility has not yet been fully exploited. The main goal of this study is to assess accessibility in mobile applications for the tourism sector. Thus, 14 mobile applications were analyzed, using a manual and automatic methodology through the proposal of an evaluation model divided by quantitative and qualitative requirements, as well as the use of features such as VoiceOver and TalkBack. The results show a high overall number of errors in most quantitative requirements as well as non-compliance with most qualitative requirements. On iPhone 4, “Viseu – Guia da Cidade” was the application with the highest rating, while on Wiko GOA, it was the “JiTT.Travel Funchal” application. In turn, on iPhone 6 Plus, iPhone XR, Nokia 5.1 and OnePlus 6 devices, the best results were achieved by the “Viseu – Guia da Cidade,” “JiTT.Travel Funchal” and “TUR4all” applications. Regarding the accessibility of mobile applications on different versions of the same mobile operating system, it was concluded that there are no differences in their accessibility on both operating systems (iOS and Android). Finally, regarding the accessibility of applications on smartphones with different screen sizes, there are also no differences in their accessibility. |
|---|---|
| Main Authors: | Madeira, Stephane |
| Other Authors: | Branco, Frederico; Gonçalves, Ramiro Manuel; Au-Yong-Oliveira, Manuel; Moreira, Fernando; Martins, José |
| Subject: | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| Year: | 2021 |
| Country: | Portugal |
| Document type: | article |
| Access type: | open access |
| Associated institution: | Instituto Politécnico de Bragança |
| Language: | English |
| Origin: | Biblioteca Digital do IPB |
| _version_ | 1867173148753920000 |
|---|---|
| author | Madeira, Stephane |
| author2 | Branco, Frederico Gonçalves, Ramiro Manuel Au-Yong-Oliveira, Manuel Moreira, Fernando Martins, José |
| author2_role | author author author author author |
| author_facet | Madeira, Stephane Branco, Frederico Gonçalves, Ramiro Manuel Au-Yong-Oliveira, Manuel Moreira, Fernando Martins, José |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Madeira, Stephane\"},{\"Person.name\":\"Branco, Frederico\"},{\"Person.name\":\"Gonçalves, Ramiro Manuel\"},{\"Person.name\":\"Au-Yong-Oliveira, Manuel\"},{\"Person.name\":\"Moreira, Fernando\"},{\"Person.name\":\"Martins, José\",\"Person.identifier.orcid\":\"0000-0002-7787-6305\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Madeira, Stephane Branco, Frederico Gonçalves, Ramiro Manuel Au-Yong-Oliveira, Manuel Moreira, Fernando Martins, José |
| datacite.date.Accepted.fl_str_mv | 2021-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2021-08-06T09:02:35Z |
| datacite.date.embargoed.fl_str_mv | 2021-08-06T09:02:35Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| datacite.titles.title.fl_str_mv | Accessibility of mobile applications for tourism - is equal access a reality? |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Madeira, Stephane Branco, Frederico Gonçalves, Ramiro Manuel Au-Yong-Oliveira, Manuel Moreira, Fernando Martins, José |
| dc.date.Accepted.fl_str_mv | 2021-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2021-08-06T09:02:35Z |
| dc.date.embargoed.fl_str_mv | 2021-08-06T09:02:35Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/23809 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Springer |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by-nc/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| dc.title.fl_str_mv | Accessibility of mobile applications for tourism - is equal access a reality? |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | With the increasing use of smartphones in people’s daily lives, mobile accessibility has become a key factor for them. Tourism is one of the sectors that has benefited the most from this growth but has not yet reached its full potential as accessibility has not yet been fully exploited. The main goal of this study is to assess accessibility in mobile applications for the tourism sector. Thus, 14 mobile applications were analyzed, using a manual and automatic methodology through the proposal of an evaluation model divided by quantitative and qualitative requirements, as well as the use of features such as VoiceOver and TalkBack. The results show a high overall number of errors in most quantitative requirements as well as non-compliance with most qualitative requirements. On iPhone 4, “Viseu – Guia da Cidade” was the application with the highest rating, while on Wiko GOA, it was the “JiTT.Travel Funchal” application. In turn, on iPhone 6 Plus, iPhone XR, Nokia 5.1 and OnePlus 6 devices, the best results were achieved by the “Viseu – Guia da Cidade,” “JiTT.Travel Funchal” and “TUR4all” applications. Regarding the accessibility of mobile applications on different versions of the same mobile operating system, it was concluded that there are no differences in their accessibility on both operating systems (iOS and Android). Finally, regarding the accessibility of applications on smartphones with different screen sizes, there are also no differences in their accessibility. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/da02ef95-aa70-4a46-a2dc-12202aa7cc60/download |
| id | ipb_69f601933c2c2b3eed2a95c24bb0ebea |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/23809 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/23809 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Madeira, Stephane Branco, Frederico Gonçalves, Ramiro Manuel Au-Yong-Oliveira, Manuel Moreira, Fernando Martins, José Martins, José https://www.ciencia-id.pt/BC19-7E23-DA8C BC19-7E23-DA8C http://orcid.org/0000-0002-7787-6305 0000-0002-7787-6305 |
| publishDate | 2021 |
| publisher.none.fl_str_mv | Springer |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engSpringerpt_PTWith the increasing use of smartphones in people’s daily lives, mobile accessibility has become a key factor for them. Tourism is one of the sectors that has benefited the most from this growth but has not yet reached its full potential as accessibility has not yet been fully exploited. The main goal of this study is to assess accessibility in mobile applications for the tourism sector. Thus, 14 mobile applications were analyzed, using a manual and automatic methodology through the proposal of an evaluation model divided by quantitative and qualitative requirements, as well as the use of features such as VoiceOver and TalkBack. The results show a high overall number of errors in most quantitative requirements as well as non-compliance with most qualitative requirements. On iPhone 4, “Viseu – Guia da Cidade” was the application with the highest rating, while on Wiko GOA, it was the “JiTT.Travel Funchal” application. In turn, on iPhone 6 Plus, iPhone XR, Nokia 5.1 and OnePlus 6 devices, the best results were achieved by the “Viseu – Guia da Cidade,” “JiTT.Travel Funchal” and “TUR4all” applications. Regarding the accessibility of mobile applications on different versions of the same mobile operating system, it was concluded that there are no differences in their accessibility on both operating systems (iOS and Android). Finally, regarding the accessibility of applications on smartphones with different screen sizes, there are also no differences in their accessibility.application/pdfpt_PTAccessibility of mobile applications for tourism - is equal access a reality?Madeira, StephaneBranco, FredericoGonçalves, Ramiro ManuelAu-Yong-Oliveira, ManuelMoreira, FernandoPersonalMartins, JoséDSpacehttp://dspace.org/items/9a3a730e-b304-424c-9325-35f43c88f16cDSpacehttp://dspace.org/items/9a3a730e-b304-424c-9325-35f43c88f16cMartinsJoséCiência IDhttps://www.ciencia-id.ptBC19-7E23-DA8CORCIDhttp://orcid.org0000-0002-7787-6305Researcher IDhttps://www.researcherid.comB-5280-2014Researcher IDhttps://www.researcherid.comN-7005-2018Scopus Author IDhttps://www.scopus.com35321317600HostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptDOIIsPartOf10.1007/s10209-020-00770-32021-08-06T09:02:35Z20212021-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/23809http://purl.org/coar/access_right/c_abf2open accessAccessibilityMobile applicationsAccessibility of mobile applicationsWCAG 2.1Tourism730844 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2021http://creativecommons.org/licenses/by-nc/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/da02ef95-aa70-4a46-a2dc-12202aa7cc60/downloadUniversal Access in the Information Society117 |
| spellingShingle | Accessibility of mobile applications for tourism - is equal access a reality? Madeira, Stephane Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| status | SINGLETON |
| subject.fl_str_mv | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| title | Accessibility of mobile applications for tourism - is equal access a reality? |
| title_full | Accessibility of mobile applications for tourism - is equal access a reality? |
| title_fullStr | Accessibility of mobile applications for tourism - is equal access a reality? |
| title_full_unstemmed | Accessibility of mobile applications for tourism - is equal access a reality? |
| title_short | Accessibility of mobile applications for tourism - is equal access a reality? |
| title_sort | Accessibility of mobile applications for tourism - is equal access a reality? |
| topic | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| topic_facet | Accessibility Mobile applications Accessibility of mobile applications WCAG 2.1 Tourism |
| url | http://hdl.handle.net/10198/23809 |
| visible | 1 |