Publication
The influence of online shopping determinants on customer satisfaction in the portuguese market
| Summary: | To analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor. |
|---|---|
| Main Authors: | Esteves, Salete |
| Other Authors: | Fernandes, Joana; Lopes, Luisa |
| Subject: | Online shopping E-commerce Customer satisfaction |
| Year: | 2023 |
| Country: | Portugal |
| Document type: | conference paper |
| Access type: | open access |
| Associated institution: | Instituto Politécnico de Bragança |
| Language: | English |
| Origin: | Biblioteca Digital do IPB |
| _version_ | 1863850892137070592 |
|---|---|
| author | Esteves, Salete |
| author2 | Fernandes, Joana Lopes, Luisa |
| author2_role | author author |
| author_facet | Esteves, Salete Fernandes, Joana Lopes, Luisa |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_str | [{\"Person.name\":\"Esteves, Salete\",\"Person.identifier.orcid\":\"0000-0002-1353-8462\"},{\"Person.name\":\"Fernandes, Joana\",\"Person.identifier.orcid\":\"0000-0001-5962-2945\"},{\"Person.name\":\"Lopes, Luisa\",\"Person.identifier.orcid\":\"0000-0003-2039-0125\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Esteves, Salete Fernandes, Joana Lopes, Luisa |
| datacite.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2023-10-23T13:40:21Z |
| datacite.date.embargoed.fl_str_mv | 2023-10-23T13:40:21Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Online shopping E-commerce Customer satisfaction |
| datacite.titles.title.fl_str_mv | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Esteves, Salete Fernandes, Joana Lopes, Luisa |
| dc.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2023-10-23T13:40:21Z |
| dc.date.embargoed.fl_str_mv | 2023-10-23T13:40:21Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/28819 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | IEEE |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Online shopping E-commerce Customer satisfaction |
| dc.title.fl_str_mv | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_5794 |
| description | To analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | conferencePaper |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/2c3e1911-3347-462a-bc0a-be40a55d44e7/download |
| id | ipb_7f99db8dc01f9cb8604cd1c55848ff9d |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/28819 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/28819 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Esteves, Salete Esteves, Salete https://www.ciencia-id.pt/411F-4C00-6212 411F-4C00-6212 http://orcid.org/0000-0002-1353-8462 0000-0002-1353-8462 Fernandes, Joana Fernandes, Joana https://www.ciencia-id.pt/A41D-FF9D-929E A41D-FF9D-929E http://orcid.org/0000-0001-5962-2945 0000-0001-5962-2945 Lopes, Luisa Lopes, Luisa https://www.ciencia-id.pt/E41C-366E-BE9E E41C-366E-BE9E http://orcid.org/0000-0003-2039-0125 0000-0003-2039-0125 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | IEEE |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engIEEEpt_PTTo analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor.application/pdfpt_PTThe influence of online shopping determinants on customer satisfaction in the portuguese marketPersonalEsteves, SaleteDSpacehttp://dspace.org/items/fda6f257-f565-4810-b563-6d5a6d0b7021DSpacehttp://dspace.org/items/fda6f257-f565-4810-b563-6d5a6d0b7021EstevesSaleteCiência IDhttps://www.ciencia-id.pt411F-4C00-6212ORCIDhttp://orcid.org0000-0002-1353-8462PersonalFernandes, JoanaDSpacehttp://dspace.org/items/8302713e-f657-401c-b67e-b97e548968a6DSpacehttp://dspace.org/items/8302713e-f657-401c-b67e-b97e548968a6FernandesJoana M.S.R.Ciência IDhttps://www.ciencia-id.ptA41D-FF9D-929EORCIDhttp://orcid.org0000-0001-5962-2945PersonalLopes, LuisaDSpacehttp://dspace.org/items/4410123f-7cc3-4a8d-a596-4a08d1d13b5bDSpacehttp://dspace.org/items/4410123f-7cc3-4a8d-a596-4a08d1d13b5bLopesLuisaCiência IDhttps://www.ciencia-id.ptE41C-366E-BE9EORCIDhttp://orcid.org0000-0003-2039-0125HostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptISBNIsPartOf978-989334792-8ISSNIsPartOf2166-0727DOIIsPartOf10.23919/CISTI58278.2023.102113462023-10-23T13:40:21Z20232023-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/28819http://purl.org/coar/access_right/c_abf2open accessOnline shoppingE-commerceCustomer satisfaction298994 bytesother research producthttp://purl.org/coar/resource_type/c_5794conference paper2023http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/2c3e1911-3347-462a-bc0a-be40a55d44e7/download18th Iberian Conference on Information Systems and Technologies (CISTI)16Aveiro |
| spellingShingle | The influence of online shopping determinants on customer satisfaction in the portuguese market Esteves, Salete Online shopping E-commerce Customer satisfaction |
| subject.fl_str_mv | Online shopping E-commerce Customer satisfaction |
| title | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| title_full | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| title_fullStr | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| title_full_unstemmed | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| title_short | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| title_sort | The influence of online shopping determinants on customer satisfaction in the portuguese market |
| topic | Online shopping E-commerce Customer satisfaction |
| topic_facet | Online shopping E-commerce Customer satisfaction |
| url | http://hdl.handle.net/10198/28819 |
| visible | 1 |