Veloso, C. M., Magueta, D., Fernandes, P. O., & Ribeiro, H. (2017). Service quality, customer satisfaction and corporate image as a key activator of store loyalty in traditional trade.
Citação norma ChicagoVeloso, Cláudia M., Daniel Magueta, Paula Odete Fernandes, and Humberto Ribeiro. Service Quality, Customer Satisfaction and Corporate Image as a Key Activator of Store Loyalty in Traditional Trade. 2017.
Citação norma MLAVeloso, Cláudia M., et al. Service Quality, Customer Satisfaction and Corporate Image as a Key Activator of Store Loyalty in Traditional Trade. 2017.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.