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Importance-performance analysis as a tool in evaluating higher education service quality: the empirical results of ESTiG (IPB)

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Detalhes bibliográficos
Resumo:Effective management depends on the ability to assess the quality of services provided. The models of quality management are applied in business and has been adapted for use in the education sector, based on the experiences lived by the students. Based on the literature review and empirical study, following the Importance-Performance Analysis, this study identifies the strengths and weaknesses of the School of Technology and Management of Bragança, from the perspectives and perceptions of students who attend the school. According to the results obtained it was concluded that students were satisfied with the performance and quality of services provided by the institution.
Autores principais:Silva, Fátima H.
Outros Autores:Fernandes, Paula Odete
Assunto:Importance-performance analysis Higher education Students perceptions Bragança Polytechnic Institute
Ano:2011
País:Portugal
Tipo de documento:comunicação em conferência
Tipo de acesso:acesso aberto
Instituição associada:Instituto Politécnico de Bragança
Idioma:inglês
Origem:Biblioteca Digital do IPB

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