Publication
Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives
| Summary: | PurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions.FindingsThe results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions.Research limitations/implicationsBoth parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/valueThis study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants. |
|---|---|
| Main Authors: | Sousa, Marisa |
| Other Authors: | Gonçalves, Celina; Biscaia, Rui; Carvalho, Maria José |
| Subject: | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| Year: | 2023 |
| Country: | Portugal |
| Document type: | article |
| Access type: | open access |
| Associated institution: | Instituto Politécnico de Bragança |
| Language: | English |
| Origin: | Biblioteca Digital do IPB |
| _version_ | 1867173344454901760 |
|---|---|
| author | Sousa, Marisa |
| author2 | Gonçalves, Celina Biscaia, Rui Carvalho, Maria José |
| author2_role | author author author |
| author_facet | Sousa, Marisa Gonçalves, Celina Biscaia, Rui Carvalho, Maria José |
| author_role | author |
| contributor_name_str_mv | Biblioteca Digital do IPB |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Sousa, Marisa\"},{\"Person.name\":\"Gonçalves, Celina\",\"Person.identifier.orcid\":\"0000-0002-4329-549X\"},{\"Person.name\":\"Biscaia, Rui\"},{\"Person.name\":\"Carvalho, Maria José\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Biblioteca Digital do IPB |
| datacite.creators.creator.creatorName.fl_str_mv | Sousa, Marisa Gonçalves, Celina Biscaia, Rui Carvalho, Maria José |
| datacite.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2021-08-06T09:44:02Z |
| datacite.date.embargoed.fl_str_mv | 2021-08-06T09:44:02Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| datacite.titles.title.fl_str_mv | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| dc.contributor.none.fl_str_mv | Biblioteca Digital do IPB |
| dc.creator.none.fl_str_mv | Sousa, Marisa Gonçalves, Celina Biscaia, Rui Carvalho, Maria José |
| dc.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2021-08-06T09:44:02Z |
| dc.date.embargoed.fl_str_mv | 2021-08-06T09:44:02Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10198/23813 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Emerald |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| dc.title.fl_str_mv | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | PurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions.FindingsThe results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions.Research limitations/implicationsBoth parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/valueThis study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://bibliotecadigital.ipb.pt/bitstreams/e038a9a9-4fc3-4dd0-a27e-b153d6188aec/download |
| id | ipb_d1b1007bbd117d000a7085d3f0223698 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10198/23813 |
| instacron_str | ipb |
| institution | Instituto Politécnico de Bragança |
| instname_str | Instituto Politécnico de Bragança |
| language | eng |
| network_acronym_str | ipb |
| network_name_str | Biblioteca Digital do IPB |
| oai_identifier_str | oai:bibliotecadigital.ipb.pt:10198/23813 |
| organization_str_mv | urn:organizationAcronym:ipb |
| person_str_mv | Sousa, Marisa Gonçalves, Celina Gonçalves, Celina https://www.ciencia-id.pt/401A-B414-12A4 401A-B414-12A4 http://orcid.org/0000-0002-4329-549X 0000-0002-4329-549X Biscaia, Rui Carvalho, Maria José |
| publishDate | 2023 |
| publisher.none.fl_str_mv | Emerald |
| reponame_str | Biblioteca Digital do IPB |
| repository_id_str | urn:repositoryAcronym:ipb |
| service_str_mv | urn:repositoryAcronym:ipb |
| spelling | engEmeraldpt_PTPurposeThis study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions.Design/methodology/approachData were collected from participants (n = 258) and parents (n = 226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions.FindingsThe results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions.Research limitations/implicationsBoth parents and participants' perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/valueThis study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants.application/pdfpt_PTService quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectivesSousa, MarisaPersonalGonçalves, CelinaDSpacehttp://dspace.org/items/efba3291-6b27-4932-848f-3d646d4b8e8bDSpacehttp://dspace.org/items/efba3291-6b27-4932-848f-3d646d4b8e8bGonçalvesCelinaCiência IDhttps://www.ciencia-id.pt401A-B414-12A4ORCIDhttp://orcid.org0000-0002-4329-549XScopus Author IDhttps://www.scopus.com1166609Biscaia, RuiCarvalho, Maria JoséHostingInstitutionOrganizationalBiblioteca Digital do IPBe-mailmailto:dspace@ipb.ptdspace@ipb.ptISSNIsPartOf1464-6668DOIIsPartOf10.1108/IJSMS-10-2022-01832021-08-06T09:44:02Z20232023-01-01T00:00:00ZHandlehttp://hdl.handle.net/10198/23813http://purl.org/coar/access_right/c_abf2open accessSport child campsSport consumerService qualitySatisfactionBehavioural intentions368889 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2023http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://bibliotecadigital.ipb.pt/bitstreams/e038a9a9-4fc3-4dd0-a27e-b153d6188aec/downloadInternational Journal of Sports Marketing & Sponsorship |
| spellingShingle | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives Sousa, Marisa Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| status | SINGLETON |
| subject.fl_str_mv | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| title | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| title_full | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| title_fullStr | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| title_full_unstemmed | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| title_short | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| title_sort | Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives |
| topic | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| topic_facet | Sport child camps Sport consumer Service quality Satisfaction Behavioural intentions |
| url | http://hdl.handle.net/10198/23813 |
| visible | 1 |