Fernandes, P. O., Veloso, C. M., Magueta, D., & Ribeiro, H. (2017). The effects of costumer satisfaction, service quality and perceived value on behavioural intentions in retail industry.
Citação norma ChicagoFernandes, Paula Odete, Cláudia M. Veloso, Daniel Magueta, and Humberto Ribeiro. The Effects of Costumer Satisfaction, Service Quality and Perceived Value on Behavioural Intentions in Retail Industry. 2017.
Citação norma MLAFernandes, Paula Odete, et al. The Effects of Costumer Satisfaction, Service Quality and Perceived Value on Behavioural Intentions in Retail Industry. 2017.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.