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Reducing inbound logistics process cycle time using Lean Six Sigma: An action research project

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Resumo:Developing process efficiencies resulting in shorter cycle times is one mechanism organizations often use to achieve a competitive advantage, higher profits, and/or better customer satisfaction. Given the nature of their business, minimizing process cycle time is a necessity for third party logistics providers (3PLs). With the specific aim of reducing the inbound logistics process cycle time, the present research promoted an improvement in four warehouses of a Portuguese 3PL. This was achieved through an action research project in which working side by side with the company's employees led to the creation and implementation of practical solutions. The Lean Six Sigma methodology was selected to guide the process improvement efforts. The project began by mapping the process, analyzing the measurement systems, and collecting cycle time data. By examining the initial situation measurements, the factors responsible for longer cycle times were identified. These aspects were then inspected to determine the causes of inefficiencies in the process. Initiatives on how to reduce/eliminate the causes of waste were then developed, selected, and presented. Finally, after the implementation, the analysis of the control data shows a 34% improvement in the average cycle time of the inbound logistics process and a reduction in the standard deviation of around 52%.
Autores principais:Branco, Ana Catarina Rodrigues
Assunto:Action research Lean Six Sigma Third party logistics Warehouse Cycle time Investigação-ação Prestação de serviços logísticos a terceiros Armazém Tempo de ciclo
Ano:2023
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:ISCTE
Idioma:inglês
Origem:Repositório ISCTE

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