Publicação
In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk
| Resumo: | The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better understanding of perceived risk and customer satisfaction arising from in-home shopping experience by using e-commerce in comparison with using other non store purchasing methods. This paper considers the role of perceived risk in consumer’s satisfaction and acceptance of e-commerce, and applies a quantitative approach attempts to provide some data on this relation. We then discuss aspects of importance for further extensions. |
|---|---|
| Autores principais: | Alturas, Bráulio |
| Assunto: | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| Ano: | 2004 |
| País: | Portugal |
| Tipo de documento: | documento de conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | ISCTE |
| Idioma: | inglês |
| Origem: | Repositório ISCTE |
| _version_ | 1868443807535595520 |
|---|---|
| author | Alturas, Bráulio |
| author_facet | Alturas, Bráulio |
| author_role | author |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Alturas, Bráulio\"}] |
| datacite.creators.creator.creatorName.fl_str_mv | Alturas, Bráulio |
| datacite.date.Accepted.fl_str_mv | 2004-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2009-01-20T14:32:34Z |
| datacite.date.embargoed.fl_str_mv | 2009-01-20T14:32:34Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| datacite.titles.title.fl_str_mv | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| dc.creator.none.fl_str_mv | Alturas, Bráulio |
| dc.date.Accepted.fl_str_mv | 2004-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2009-01-20T14:32:34Z |
| dc.date.embargoed.fl_str_mv | 2009-01-20T14:32:34Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10071/1163 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | IADIS - International Association for Development of the Information Society |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| dc.title.fl_str_mv | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_c94f |
| description | The Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better understanding of perceived risk and customer satisfaction arising from in-home shopping experience by using e-commerce in comparison with using other non store purchasing methods. This paper considers the role of perceived risk in consumer’s satisfaction and acceptance of e-commerce, and applies a quantitative approach attempts to provide some data on this relation. We then discuss aspects of importance for further extensions. |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10071/1163 |
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| institution | ISCTE |
| instname_str | ISCTE |
| language | eng |
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| oai_identifier_str | oai:repositorio.iscte-iul.pt:10071/1163 |
| organization_str_mv | urn:organizationAcronym:iscte |
| person_str_mv | Alturas, Bráulio |
| publishDate | 2004 |
| publisher.none.fl_str_mv | IADIS - International Association for Development of the Information Society |
| reponame_str | Repositório ISCTE |
| repository_id_str | urn:repositoryAcronym:iscte |
| service_str_mv | urn:repositoryAcronym:iscte |
| spelling | pt-PTThe Internet/World Wide Web (Web) is an important way for the sharing of business information between retail firms and their customers. Although electronic commerce (e-commerce) has received considerable research attention, the literature reveals that the relationship between customer satisfaction and e-commerce has not yet been sufficiently studied. This research contributes to a better understanding of perceived risk and customer satisfaction arising from in-home shopping experience by using e-commerce in comparison with using other non store purchasing methods. This paper considers the role of perceived risk in consumer’s satisfaction and acceptance of e-commerce, and applies a quantitative approach attempts to provide some data on this relation. We then discuss aspects of importance for further extensions.application/pdfengIADIS - International Association for Development of the Information Societypt-PTIn-Home Shopping Through Internet: Consumer Satisfaction And Perceived RiskAlturas, BráulioHandlehttp://hdl.handle.net/10071/11632009-01-20T14:32:34Z2004-01-01T00:00:00Z2004http://purl.org/coar/access_right/c_abf2open accesspt-PTE-commercept-PTDistribution channelspt-PTCustomer satisfactionpt-PTConsumer behaviourpt-PTPerceived risk81484 byteshttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.iscte-iul.pt/bitstreams/0b9e3445-e0a7-411b-a186-15039246f00b/downloadother research producthttp://purl.org/coar/resource_type/c_c94fconference object |
| spellingShingle | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk Alturas, Bráulio E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| status | SINGLETON |
| subject.fl_str_mv | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| title | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| title_full | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| title_fullStr | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| title_full_unstemmed | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| title_short | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| title_sort | In-Home Shopping Through Internet: Consumer Satisfaction And Perceived Risk |
| topic | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| topic_facet | E-commerce Distribution channels Customer satisfaction Consumer behaviour Perceived risk |
| url | http://hdl.handle.net/10071/1163 |
| visible | 1 |