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Measuring sustainability achievements in the cleaning sector: The case of Iberlim

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Resumo:Throughout the years sustainability concerns have been an increasing priority for companies due to the effect it has on business. Customers are pressuring companies to become more sustainable and adopt greener strategies. In fact, customers and even other companies tend to not buy products from or do business with companies that aren´t sustainable. Thus, negatively impacting a company’s success. With the pressure companies are facing to move towards sustainability it is of the utmost importance to become more sustainable. This thesis aims to develop a tool to measure and monitor the company’s progress towards sustainability. The tool developed, a dashboard, was populated with different indicators that allow the company to analyze its current sustainability and make strategic decisions to further increase its sustainability. With this, the thesis will contribute to overcoming the company’s need to have a method to monitor its progress toward a more sustainable business. With this in mind, the literature review focused on the different concepts surrounding sustainability and the different methods that currently exist to measure it. Afterward, the Thesis methodology was chosen taking into consideration that the goal was to develop an artifact the dashboard. The methodology chosen was Design Science Research. To conclude, in the last section the conclusion of the work developed is presented and future research opportunities are mentioned.
Autores principais:Evangelista, Beatriz Rita de Souza da Cruz Grillo
Assunto:Sustentabilidade -- Sustainability Desenvolvimento sustentável -- Sustainable development Service industry Service sector Clima -- Climate Alteração climática -- Climate change Carbon dioxide Indústria de serviços Sector de serviços Dióxido de carbono
Ano:2022
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:ISCTE
Idioma:inglês
Origem:Repositório ISCTE

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