Júnior, L. d. O. S. (2011). Channels selection in the retail banking sector: Relationship between the factors influencing the usage and the perceived service quality.
Citação norma ChicagoJúnior, Luciana de Oliveira Santos. Channels Selection in the Retail Banking Sector: Relationship Between the Factors Influencing the Usage and the Perceived Service Quality. 2011.
Citação norma MLAJúnior, Luciana de Oliveira Santos. Channels Selection in the Retail Banking Sector: Relationship Between the Factors Influencing the Usage and the Perceived Service Quality. 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.