Publicação
Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study
| Resumo: | The complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care. |
|---|---|
| Autores principais: | Lenzi, Michela |
| Outros Autores: | Santinello, Massimo; Gaboardi, Marta; Disperati, Francesca; Vieno, Alessio; Calcagnì, Antonio; Greenwood, Ronni; Rogowska, Aleksandra; Wolf, Judith; Loubiere, Sandrine; Beijer, Ulla; Bernad, Roberto; Vargas-Moniz, Maria; Ornelas, José; Spinnewijn, Freek; Shinn, Marybeth |
| Assunto: | Homelessness Service Training Supervision Capabilities Burnout |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Ispa-Instituto Universitário |
| Idioma: | inglês |
| Origem: | Repositório do Ispa - Instituto Universitário |
| _version_ | 1868077157360599040 |
|---|---|
| author | Lenzi, Michela |
| author2 | Santinello, Massimo Gaboardi, Marta Disperati, Francesca Vieno, Alessio Calcagnì, Antonio Greenwood, Ronni Rogowska, Aleksandra Wolf, Judith Loubiere, Sandrine Beijer, Ulla Bernad, Roberto Vargas-Moniz, Maria Ornelas, José Spinnewijn, Freek Shinn, Marybeth |
| author2_role | author author author author author author author author author author author author author author author |
| author_facet | Lenzi, Michela Santinello, Massimo Gaboardi, Marta Disperati, Francesca Vieno, Alessio Calcagnì, Antonio Greenwood, Ronni Rogowska, Aleksandra Wolf, Judith Loubiere, Sandrine Beijer, Ulla Bernad, Roberto Vargas-Moniz, Maria Ornelas, José Spinnewijn, Freek Shinn, Marybeth |
| author_role | author |
| contributor_name_str_mv | Repositório do ISPA |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Lenzi, Michela\",\"Person.identifier.orcid\":\"0000-0001-7721-2448\"},{\"Person.name\":\"Santinello, Massimo\",\"Person.identifier.orcid\":\"0000-0002-4604-328X\"},{\"Person.name\":\"Gaboardi, Marta\",\"Person.identifier.orcid\":\"0000-0003-2263-1359\"},{\"Person.name\":\"Disperati, Francesca\",\"Person.identifier.orcid\":\"0000-0001-7889-2625\"},{\"Person.name\":\"Vieno, Alessio\",\"Person.identifier.orcid\":\"0000-0003-4417-4822\"},{\"Person.name\":\"Calcagnì, Antonio\",\"Person.identifier.orcid\":\"0000-0003-4969-7577\"},{\"Person.name\":\"Greenwood, Ronni\",\"Person.identifier.orcid\":\"0000-0002-1456-0493\"},{\"Person.name\":\"Rogowska, Aleksandra\",\"Person.identifier.orcid\":\"0000-0002-4621-8916\"},{\"Person.name\":\"Wolf, Judith\",\"Person.identifier.orcid\":\"0000-0001-7106-9142\"},{\"Person.name\":\"Loubiere, Sandrine\",\"Person.identifier.orcid\":\"0000-0001-6715-1223\"},{\"Person.name\":\"Beijer, Ulla\",\"Person.identifier.orcid\":\"0000-0002-4274-6607\"},{\"Person.name\":\"Bernad, Roberto\",\"Person.identifier.orcid\":\"0000-0002-6878-1419\"},{\"Person.name\":\"Vargas-Moniz, Maria\",\"Person.identifier.orcid\":\"0000-0002-4875-9118\"},{\"Person.name\":\"Ornelas, José\",\"Person.identifier.orcid\":\"0000-0002-8972-7518\"},{\"Person.name\":\"Spinnewijn, Freek\"},{\"Person.name\":\"Shinn, Marybeth\",\"Person.identifier.orcid\":\"0000-0002-6681-8273\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Repositório do ISPA |
| datacite.creators.creator.creatorName.fl_str_mv | Lenzi, Michela Santinello, Massimo Gaboardi, Marta Disperati, Francesca Vieno, Alessio Calcagnì, Antonio Greenwood, Ronni Rogowska, Aleksandra Wolf, Judith Loubiere, Sandrine Beijer, Ulla Bernad, Roberto Vargas-Moniz, Maria Ornelas, José Spinnewijn, Freek Shinn, Marybeth |
| datacite.date.Accepted.fl_str_mv | 2020-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2020-11-16T19:00:13Z |
| datacite.date.embargoed.fl_str_mv | 2020-11-16T19:00:13Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Homelessness Service Training Supervision Capabilities Burnout |
| datacite.titles.title.fl_str_mv | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| dc.contributor.none.fl_str_mv | Repositório do ISPA |
| dc.creator.none.fl_str_mv | Lenzi, Michela Santinello, Massimo Gaboardi, Marta Disperati, Francesca Vieno, Alessio Calcagnì, Antonio Greenwood, Ronni Rogowska, Aleksandra Wolf, Judith Loubiere, Sandrine Beijer, Ulla Bernad, Roberto Vargas-Moniz, Maria Ornelas, José Spinnewijn, Freek Shinn, Marybeth |
| dc.date.Accepted.fl_str_mv | 2020-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2020-11-16T19:00:13Z |
| dc.date.embargoed.fl_str_mv | 2020-11-16T19:00:13Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.12/7832 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Wiley-Blackwell |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by-nc/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Homelessness Service Training Supervision Capabilities Burnout |
| dc.title.fl_str_mv | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | The complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://repositorio.ispa.pt/bitstreams/79777286-5991-488d-b9bf-93d2793321a0/download |
| id | ispa_0711ce7ab8d7ea0346842dc548e58293 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10400.12/7832 |
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| institution | Ispa-Instituto Universitário |
| instname_str | Ispa-Instituto Universitário |
| language | eng |
| network_acronym_str | ispa |
| network_name_str | Repositório do Ispa - Instituto Universitário |
| oai_identifier_str | oai:repositorio.ispa.pt:10400.12/7832 |
| organization_str_mv | urn:organizationAcronym:ispa |
| person_str_mv | Lenzi, Michela Lenzi, Michela http://orcid.org/0000-0001-7721-2448 0000-0001-7721-2448 Santinello, Massimo Santinello, Massimo http://orcid.org/0000-0002-4604-328X 0000-0002-4604-328X Gaboardi, Marta Gaboardi, Marta http://orcid.org/0000-0003-2263-1359 0000-0003-2263-1359 Disperati, Francesca Disperati, Francesca http://orcid.org/0000-0001-7889-2625 0000-0001-7889-2625 Vieno, Alessio Vieno, Alessio http://orcid.org/0000-0003-4417-4822 0000-0003-4417-4822 Calcagnì, Antonio Calcagnì, Antonio http://orcid.org/0000-0003-4969-7577 0000-0003-4969-7577 Greenwood, Ronni Greenwood, Ronni http://orcid.org/0000-0002-1456-0493 0000-0002-1456-0493 Rogowska, Aleksandra Rogowska, Aleksandra http://orcid.org/0000-0002-4621-8916 0000-0002-4621-8916 Wolf, Judith Wolf, Judith http://orcid.org/0000-0001-7106-9142 0000-0001-7106-9142 Loubiere, Sandrine Loubiere, Sandrine http://orcid.org/0000-0001-6715-1223 0000-0001-6715-1223 Beijer, Ulla Beijer, Ulla http://orcid.org/0000-0002-4274-6607 0000-0002-4274-6607 Bernad, Roberto Bernad, Roberto http://orcid.org/0000-0002-6878-1419 0000-0002-6878-1419 Vargas-Moniz, Maria Vargas-Moniz, Maria https://www.ciencia-id.pt/7D1A-ED64-7218 7D1A-ED64-7218 http://orcid.org/0000-0002-4875-9118 0000-0002-4875-9118 Ornelas, José Ornelas, José https://www.ciencia-id.pt/E01A-C48E-88FD E01A-C48E-88FD http://orcid.org/0000-0002-8972-7518 0000-0002-8972-7518 Spinnewijn, Freek Shinn, Marybeth Shinn, Marybeth http://orcid.org/0000-0002-6681-8273 0000-0002-6681-8273 |
| publishDate | 2020 |
| publisher.none.fl_str_mv | Wiley-Blackwell |
| reponame_str | Repositório do Ispa - Instituto Universitário |
| repository_id_str | urn:repositoryAcronym:ispa |
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| spelling | engWiley-Blackwellpt_PTThe complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care.application/pdfpt_PTFactors associated with providers’ work engagement and burnout in homeless services: A cross‐national studyPersonalLenzi, MichelaDSpacehttp://dspace.org/items/0f9020e8-8f40-45bf-b3e2-8bf634886eaaDSpacehttp://dspace.org/items/0f9020e8-8f40-45bf-b3e2-8bf634886eaaLenziMichelaORCIDhttp://orcid.org0000-0001-7721-2448Scopus Author IDhttps://www.scopus.com35310915700PersonalSantinello, MassimoDSpacehttp://dspace.org/items/2f3db061-73dc-460f-952d-39b33e1b262fDSpacehttp://dspace.org/items/2f3db061-73dc-460f-952d-39b33e1b262fSantinelloMassimoORCIDhttp://orcid.org0000-0002-4604-328XPersonalGaboardi, MartaDSpacehttp://dspace.org/items/2a710cae-4dbe-4443-bab0-e7b157b196c1DSpacehttp://dspace.org/items/2a710cae-4dbe-4443-bab0-e7b157b196c1GaboardiMartaORCIDhttp://orcid.org0000-0003-2263-1359Scopus Author IDhttps://www.scopus.com57194678982PersonalDisperati, FrancescaDSpacehttp://dspace.org/items/25261566-f4ee-47e4-b8f6-750304788471DSpacehttp://dspace.org/items/25261566-f4ee-47e4-b8f6-750304788471DisperatiFrancescaORCIDhttp://orcid.org0000-0001-7889-2625PersonalVieno, AlessioDSpacehttp://dspace.org/items/22068047-a8ca-4b43-8f20-c2c4cdfb708eDSpacehttp://dspace.org/items/22068047-a8ca-4b43-8f20-c2c4cdfb708eVIENOALESSIOORCIDhttp://orcid.org0000-0003-4417-4822Scopus Author IDhttps://www.scopus.com8514392900PersonalCalcagnì, AntonioDSpacehttp://dspace.org/items/fc48d520-a544-4b6d-bdb3-8ceac5ce39fbDSpacehttp://dspace.org/items/fc48d520-a544-4b6d-bdb3-8ceac5ce39fbCalcagnìAntonioORCIDhttp://orcid.org0000-0003-4969-7577Researcher IDhttps://www.researcherid.comR-6655-2017Scopus Author IDhttps://www.scopus.com8541752800PersonalGreenwood, RonniDSpacehttp://dspace.org/items/866e02f3-2ccd-493b-a067-fe51b53b9fa8DSpacehttp://dspace.org/items/866e02f3-2ccd-493b-a067-fe51b53b9fa8GreenwoodRonniORCIDhttp://orcid.org0000-0002-1456-0493PersonalRogowska, AleksandraDSpacehttp://dspace.org/items/3367d220-e9cf-4659-b60e-b804eae406e0DSpacehttp://dspace.org/items/3367d220-e9cf-4659-b60e-b804eae406e0RogowskaAleksandraORCIDhttp://orcid.org0000-0002-4621-8916Researcher IDhttps://www.researcherid.comJ-3398-2013Scopus Author IDhttps://www.scopus.com49362289300PersonalWolf, JudithDSpacehttp://dspace.org/items/17c0cfef-1477-4774-bce8-31253f294c23DSpacehttp://dspace.org/items/17c0cfef-1477-4774-bce8-31253f294c23WolfJudithORCIDhttp://orcid.org0000-0001-7106-9142Researcher IDhttps://www.researcherid.comH-8122-2014PersonalLoubiere, SandrineDSpacehttp://dspace.org/items/2a5fce48-011f-4adc-aae4-31036a70262eDSpacehttp://dspace.org/items/2a5fce48-011f-4adc-aae4-31036a70262eloubieresandrineORCIDhttp://orcid.org0000-0001-6715-1223PersonalBeijer, UllaDSpacehttp://dspace.org/items/be7731bd-90ab-4dfa-b382-20322ad8841bDSpacehttp://dspace.org/items/be7731bd-90ab-4dfa-b382-20322ad8841bBeijerUllaORCIDhttp://orcid.org0000-0002-4274-6607PersonalBernad, RobertoDSpacehttp://dspace.org/items/ed77f672-45b3-4de2-a120-9344a9d02dbfDSpacehttp://dspace.org/items/ed77f672-45b3-4de2-a120-9344a9d02dbfBernadRobertoORCIDhttp://orcid.org0000-0002-6878-1419PersonalVargas-Moniz, MariaDSpacehttp://dspace.org/items/ff4cc1ca-a7be-4f3a-939d-51c3a45094fbDSpacehttp://dspace.org/items/ff4cc1ca-a7be-4f3a-939d-51c3a45094fbVargas-MonizMariaCiência IDhttps://www.ciencia-id.pt7D1A-ED64-7218ORCIDhttp://orcid.org0000-0002-4875-9118Researcher IDhttps://www.researcherid.comC-1812-2018Scopus Author IDhttps://www.scopus.com56009640900PersonalOrnelas, JoséDSpacehttp://dspace.org/items/8ac69004-40e4-4835-8057-ef0cd90be446DSpacehttp://dspace.org/items/8ac69004-40e4-4835-8057-ef0cd90be446OrnelasJoséCiência IDhttps://www.ciencia-id.ptE01A-C48E-88FDORCIDhttp://orcid.org0000-0002-8972-7518Spinnewijn, FreekPersonalShinn, MarybethDSpacehttp://dspace.org/items/50720165-28a6-4996-acc7-b1c035606abeDSpacehttp://dspace.org/items/50720165-28a6-4996-acc7-b1c035606abeShinnMarybethORCIDhttp://orcid.org0000-0002-6681-8273HostingInstitutionOrganizationalRepositório do ISPAe-mailmailto:repositorio@ispa.ptrepositorio@ispa.ptISSNIsPartOf00910562DOIIsPartOf10.1002/ajcp.124702020-11-16T19:00:13Z20202020-01-01T00:00:00ZHandlehttp://hdl.handle.net/10400.12/7832http://purl.org/coar/access_right/c_abf2open accessHomelessnessServiceTrainingSupervisionCapabilitiesBurnout219241 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal article2020http://creativecommons.org/licenses/by-nc/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.ispa.pt/bitstreams/79777286-5991-488d-b9bf-93d2793321a0/downloadAmerican Journal of Community Psychology117United States |
| spellingShingle | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study Lenzi, Michela Homelessness Service Training Supervision Capabilities Burnout |
| status | SINGLETON |
| subject.fl_str_mv | Homelessness Service Training Supervision Capabilities Burnout |
| title | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| title_full | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| title_fullStr | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| title_full_unstemmed | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| title_short | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| title_sort | Factors associated with providers’ work engagement and burnout in homeless services: A cross‐national study |
| topic | Homelessness Service Training Supervision Capabilities Burnout |
| topic_facet | Homelessness Service Training Supervision Capabilities Burnout |
| url | http://hdl.handle.net/10400.12/7832 |
| visible | 1 |