Publicação
Business process automation in SMEs
| Resumo: | Business Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation. |
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| Autores principais: | Moreira, Silvia Catarina Oliveira |
| Outros Autores: | São Mamede, Henrique; Santos, Arnaldo |
| Assunto: | Business process automation Framework Robotic process automation Business process management Digital transformation |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | capítulo de livro |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Aberta |
| Idioma: | inglês |
| Origem: | Repositório Aberto da Universidade Aberta |
| Resumo: | Business Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation. |
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