Publicação
Business process automation in SMEs
| Resumo: | Business Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation. |
|---|---|
| Autores principais: | Moreira, Silvia Catarina Oliveira |
| Outros Autores: | São Mamede, Henrique; Santos, Arnaldo |
| Assunto: | Business process automation Framework Robotic process automation Business process management Digital transformation |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | capítulo de livro |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Aberta |
| Idioma: | inglês |
| Origem: | Repositório Aberto da Universidade Aberta |
| _version_ | 1865920310182674433 |
|---|---|
| author | Moreira, Silvia Catarina Oliveira |
| author2 | São Mamede, Henrique Santos, Arnaldo |
| author2_role | author author |
| author_facet | Moreira, Silvia Catarina Oliveira Moreira, Silvia Catarina Oliveira São Mamede, Henrique Santos, Arnaldo São Mamede, Henrique Santos, Arnaldo |
| author_role | author |
| contributor_name_str_mv | Repositório Aberto |
| country_str | PT |
| creators_json_str | [{\"Person.name\":\"Moreira, Silvia Catarina Oliveira\",\"Person.identifier.orcid\":\"0000-0002-0976-8919\"},{\"Person.name\":\"São Mamede, Henrique\",\"Person.identifier.orcid\":\"0000-0002-5383-9884\"},{\"Person.name\":\"Santos, Arnaldo\",\"Person.identifier.orcid\":\"0000-0001-5139-6728\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Repositório Aberto |
| datacite.creators.creator.creatorName.fl_str_mv | Moreira, Silvia Catarina Oliveira São Mamede, Henrique Santos, Arnaldo |
| datacite.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2026-02-16T10:36:18Z |
| datacite.date.embargoed.fl_str_mv | 2026-02-16T10:36:18Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Business process automation Framework Robotic process automation Business process management Digital transformation |
| datacite.titles.title.fl_str_mv | Business process automation in SMEs |
| dc.contributor.none.fl_str_mv | Repositório Aberto |
| dc.creator.none.fl_str_mv | Moreira, Silvia Catarina Oliveira São Mamede, Henrique Santos, Arnaldo |
| dc.date.Accepted.fl_str_mv | 2023-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2026-02-16T10:36:18Z |
| dc.date.embargoed.fl_str_mv | 2026-02-16T10:36:18Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.2/21306 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Business process automation Framework Robotic process automation Business process management Digital transformation |
| dc.title.fl_str_mv | Business process automation in SMEs |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_3248 |
| description | Business Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation. |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10400.2/21306 |
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| institution | Universidade Aberta |
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| language | eng |
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| person_str_mv | Moreira, Silvia Catarina Oliveira Moreira, Silvia Catarina Oliveira http://orcid.org/0000-0002-0976-8919 0000-0002-0976-8919 São Mamede, Henrique São Mamede, Henrique https://www.ciencia-id.pt/7F17-9DAD-C007 7F17-9DAD-C007 http://orcid.org/0000-0002-5383-9884 0000-0002-5383-9884 Santos, Arnaldo Santos, Arnaldo https://www.ciencia-id.pt/3211-438A-A256 3211-438A-A256 http://orcid.org/0000-0001-5139-6728 0000-0001-5139-6728 |
| publishDate | 2023 |
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| spelling | engporBusiness Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation.application/pdfengBusiness process automation in SMEsPersonalMoreira, Silvia Catarina OliveiraDSpacehttp://dspace.org/items/a0ea52c7-e7c0-4323-b089-1f2f50dc64faDSpacehttp://dspace.org/items/a0ea52c7-e7c0-4323-b089-1f2f50dc64faMoreiraSilvia Catarina OliveiraORCIDhttp://orcid.org0000-0002-0976-8919PersonalSão Mamede, HenriqueDSpacehttp://dspace.org/items/86fd6131-eed5-42be-9639-9466ddf680abDSpacehttp://dspace.org/items/86fd6131-eed5-42be-9639-9466ddf680abSão MamedeHenriqueCiência IDhttps://www.ciencia-id.pt7F17-9DAD-C007ORCIDhttp://orcid.org0000-0002-5383-9884Scopus Author IDhttps://www.scopus.com36458782500PersonalSantos, ArnaldoDSpacehttp://dspace.org/items/b40e1515-a3da-429d-83f6-717be6d9f30dDSpacehttp://dspace.org/items/b40e1515-a3da-429d-83f6-717be6d9f30dSantosArnaldoCiência IDhttps://www.ciencia-id.pt3211-438A-A256ORCIDhttp://orcid.org0000-0001-5139-6728HostingInstitutionOrganizationalRepositório Abertoe-mailmailto:repositorio_aberto@uab.ptrepositorio_aberto@uab.ptURNIsPartOfdblp:conf/emcis/MoreiraM022DOIIsPartOf10.1007/978-3-031-30694-5_312026-02-16T10:36:18Z20232026-02-11T17:16:28Z2023-01-01T00:00:00ZHandlehttp://hdl.handle.net/10400.2/21306http://purl.org/coar/access_right/c_abf2open accessBusiness process automationFrameworkRobotic process automationBusiness process managementDigital transformation572522 bytesliteraturehttp://purl.org/coar/resource_type/c_3248book part2023N/Ahttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorioaberto.uab.pt/bitstreams/4b892f36-d161-42af-a3c2-816d97ae06a6/download |
| spellingShingle | Business process automation in SMEs Business process automation in SMEs Moreira, Silvia Catarina Oliveira Business process automation Framework Robotic process automation Business process management Digital transformation Moreira, Silvia Catarina Oliveira Business process automation Framework Robotic process automation Business process management Digital transformation |
| status | NEW |
| subject.fl_str_mv | Business process automation Framework Robotic process automation Business process management Digital transformation |
| title | Business process automation in SMEs |
| title_full | Business process automation in SMEs |
| title_fullStr | Business process automation in SMEs Business process automation in SMEs |
| title_full_unstemmed | Business process automation in SMEs Business process automation in SMEs |
| title_short | Business process automation in SMEs |
| title_sort | Business process automation in SMEs |
| topic | Business process automation Framework Robotic process automation Business process management Digital transformation |
| topic_facet | Business process automation Framework Robotic process automation Business process management Digital transformation |
| url | http://hdl.handle.net/10400.2/21306 |
| visible | 1 |