Publicação
Quality, innovation and performance: an exploratory study
| Resumo: | The relationship between total quality management and innovation appears contradictory and complex. Literature suggests that conflicting arguments exist and while for some researchers, total quality management practices do not directly improve innovation, for others, there is a positive relationship between management practices of quality and innovation. Similarly, it remains to explain the influence of total quality management and innovation in the organizational performance. In this research, our goal is to understand the synergistic relationships between the three variables: total quality management, organizational innovation and organizational performance. This study is based on two exploratory interviews in two ISO 9000 certified SMEs (Small and Medium sized Enterprises): a Logistics Company and a Fuel Company (household fuel and equipment installation and maintenance). Based on the analysis of these interviews we present a set of propositions about the relationship between those variables. These propositions will support the formulation of hypotheses for future scientific studies in this area. Results of this research can be of high utility in understanding how the variables interact and their impact in different types of organizations. |
|---|---|
| Autores principais: | Fernandes, António Marques |
| Outros Autores: | Lourenço, Luís |
| Assunto: | Quality Innovation Performance ISO 9000 |
| Ano: | 2011 |
| País: | Portugal |
| Tipo de documento: | documento de conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Instituto Politécnico de Castelo Branco |
| Idioma: | inglês |
| Origem: | Repositório Científico do Instituto Politécnico de Castelo Branco |
| _version_ | 1868350486905618432 |
|---|---|
| author | Fernandes, António Marques |
| author2 | Lourenço, Luís |
| author2_role | author |
| author_facet | Fernandes, António Marques Lourenço, Luís |
| author_role | author |
| contributor_name_str_mv | Repositório Científico do Instituto Politécnico de Castelo Branco |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Fernandes, António Marques\"},{\"Person.name\":\"Lourenço, Luís\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Repositório Científico do Instituto Politécnico de Castelo Branco |
| datacite.creators.creator.creatorName.fl_str_mv | Fernandes, António Marques Lourenço, Luís |
| datacite.date.Accepted.fl_str_mv | 2011-01-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2012-12-07T16:26:24Z |
| datacite.date.embargoed.fl_str_mv | 2012-12-07T16:26:24Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Quality Innovation Performance ISO 9000 |
| datacite.titles.title.fl_str_mv | Quality, innovation and performance: an exploratory study |
| dc.contributor.none.fl_str_mv | Repositório Científico do Instituto Politécnico de Castelo Branco |
| dc.creator.none.fl_str_mv | Fernandes, António Marques Lourenço, Luís |
| dc.date.Accepted.fl_str_mv | 2011-01-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2012-12-07T16:26:24Z |
| dc.date.embargoed.fl_str_mv | 2012-12-07T16:26:24Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.11/1573 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Quality Innovation Performance ISO 9000 |
| dc.title.fl_str_mv | Quality, innovation and performance: an exploratory study |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_c94f |
| description | The relationship between total quality management and innovation appears contradictory and complex. Literature suggests that conflicting arguments exist and while for some researchers, total quality management practices do not directly improve innovation, for others, there is a positive relationship between management practices of quality and innovation. Similarly, it remains to explain the influence of total quality management and innovation in the organizational performance. In this research, our goal is to understand the synergistic relationships between the three variables: total quality management, organizational innovation and organizational performance. This study is based on two exploratory interviews in two ISO 9000 certified SMEs (Small and Medium sized Enterprises): a Logistics Company and a Fuel Company (household fuel and equipment installation and maintenance). Based on the analysis of these interviews we present a set of propositions about the relationship between those variables. These propositions will support the formulation of hypotheses for future scientific studies in this area. Results of this research can be of high utility in understanding how the variables interact and their impact in different types of organizations. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10400.11/1573 |
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| institution | Instituto Politécnico de Castelo Branco |
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| language | eng |
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| person_str_mv | Fernandes, António Marques Lourenço, Luís |
| publishDate | 2011 |
| reponame_str | Repositório Científico do Instituto Politécnico de Castelo Branco |
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| spelling | engporThe relationship between total quality management and innovation appears contradictory and complex. Literature suggests that conflicting arguments exist and while for some researchers, total quality management practices do not directly improve innovation, for others, there is a positive relationship between management practices of quality and innovation. Similarly, it remains to explain the influence of total quality management and innovation in the organizational performance. In this research, our goal is to understand the synergistic relationships between the three variables: total quality management, organizational innovation and organizational performance. This study is based on two exploratory interviews in two ISO 9000 certified SMEs (Small and Medium sized Enterprises): a Logistics Company and a Fuel Company (household fuel and equipment installation and maintenance). Based on the analysis of these interviews we present a set of propositions about the relationship between those variables. These propositions will support the formulation of hypotheses for future scientific studies in this area. Results of this research can be of high utility in understanding how the variables interact and their impact in different types of organizations.application/pdfporQuality, innovation and performance: an exploratory studyFernandes, António MarquesLourenço, LuísHostingInstitutionOrganizationalRepositório Científico do Instituto Politécnico de Castelo Brancoe-mailmailto:repositorio@ipcb.ptrepositorio@ipcb.pt2012-12-07T16:26:24Z20112011-01-01T00:00:00ZHandlehttp://hdl.handle.net/10400.11/1573http://purl.org/coar/access_right/c_abf2open accessQualityInnovationPerformanceISO 9000160315 bytesother research producthttp://purl.org/coar/resource_type/c_c94fconference objecthttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.ipcb.pt/bitstreams/27133ad9-05d0-4aa1-bbe8-c9d926ec94c6/downloadEuropean Concurrent Engineering ConfferenceLondres |
| spellingShingle | Quality, innovation and performance: an exploratory study Fernandes, António Marques Quality Innovation Performance ISO 9000 |
| status | SINGLETON |
| subject.fl_str_mv | Quality Innovation Performance ISO 9000 |
| title | Quality, innovation and performance: an exploratory study |
| title_full | Quality, innovation and performance: an exploratory study |
| title_fullStr | Quality, innovation and performance: an exploratory study |
| title_full_unstemmed | Quality, innovation and performance: an exploratory study |
| title_short | Quality, innovation and performance: an exploratory study |
| title_sort | Quality, innovation and performance: an exploratory study |
| topic | Quality Innovation Performance ISO 9000 |
| topic_facet | Quality Innovation Performance ISO 9000 |
| url | http://hdl.handle.net/10400.11/1573 |
| visible | 1 |