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A multi-perspective integrated framework of critical success factors for supporting on-line shopping

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Resumo:E-commerce promotes economic growth by enabling online shops to compete within a global market scenario. There are critical success factors that permit to distinguish a good business on the Internet and this knowledge may allow reaching an important competitive advantage for business sustainability. As many disciplines are involved, when determining critical success factors, e-commerce requires an effective coordination and integration in a collaborative way. In e-commerce, as well as in any other ecosystem, the breaking down of some integrating elements may provoke a collapse on the whole system. The various stakeholders involved in a given business should, therefore, be involved and work together to achieve a high quality product that fully satisfies the end customer's needs and wishes. To meet the above requirement, this paper proposes a multi-perspective critical success factors (MPCSF) model for online shopping.
Autores principais:Varela, Maria Leonilde Rocha
Outros Autores:Ferreira, M. F.; Vieira, Gaspar Gonçalves; Manupati, V. K.; Manoj, K.
Assunto:E-commerce success factors multi-perspective model online shopping support
Ano:2016
País:Portugal
Tipo de documento:comunicação em conferência
Tipo de acesso:acesso aberto
Instituição associada:Universidade do Minho
Idioma:inglês
Origem:RepositóriUM - Universidade do Minho

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