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Multichannel interaction for healthcare intelligent decision support

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Resumo:Hospital 4.0 enables the paradigm of personalized healthcare services to be increasingly easy and more effective by using emerging technologies. Multichannel interaction services aim precisely to take advantage of this trend by introducing a multichannel interaction model that enables interaction between different health service actors (patients, nurses, doctors, administrative staff, pharmaceutics, technicians) across multiple channels and in different contexts without losing information. In this article, a model is idealized and proposed in which all main the actors that belong to health service are identified. The model aims to present what would be the multichannel interaction in a health context to improve the services provided to patients as well as their relationship with a health organization.
Autores principais:Moreira, Ailton
Outros Autores:Santos, Manuel Filipe
Assunto:Multichannel Interaction Multichannel Services Personalized Services Healthcare Services Hospital 4.0 Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Ano:2020
País:Portugal
Tipo de documento:comunicação em conferência
Tipo de acesso:acesso aberto
Instituição associada:Universidade do Minho
Idioma:inglês
Origem:RepositóriUM - Universidade do Minho

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