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Improving controlling processes by applying Lean tools in a component manufacturing company for the automotive industry

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Resumo:With globalization and rising customer expectations, the automotive sector faces intense competition. Companies must enhance processes to reduce costs and maintain quality, with operational efficiency and waste reduction being essential to success. Lean Thinking encourages continuous improvement at all levels by eliminating non-value-adding activities. In indirect areas, Lean Office improves processes, quality, and efficiency, reducing errors and costs. This research project aimed at improving controlling processes of Bosch Car Multimedia S.A by applying Lean tools, during a period of nine months in the controlling department. Using Action-Research, problems and waste were diagnosed. In collaboration with the controlling team, improvement proposals were developed to streamline information management via Docupedia and Drive "O" organization, standardize processes through standard operating procedures, task centralization, enhancements with process mapping and new templates, reduce manual effort through task automation, and enhance collaboration and communication by improving meeting’s structure and reorganizing the office space, for instance. Improvements enabled the department to save 40.5 hours annually in searching for information, 300 hours annually in email management, and 50 minutes weekly through the centralization of the purely operational task of just inserting samples prices in the system. The standardization of key processes resulted in a saving of about 4 hours per week. The new format for presenting material report reduced processing time by 58%, and the automation of manufacturing operations cost reports would reduce the time required to produce these reports by 90%. Solutions such as centralized information tools, standardized procedures, automation, improved meeting management, office redesign, and role clarification enhanced efficiency, reduced waste, and fostered collaboration, demonstrating the benefits of applying Lean methodologies in indirect areas.
Autores principais:Pereira, Filipa Gonçalves
Assunto:Controlling Continuous improvement Indirect areas Lean Thinking Waste reduction Áreas indiretas Controlo de gestão Melhoria contínua Redução de desperdícios
Ano:2024
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:Universidade do Minho
Idioma:inglês
Origem:RepositóriUM - Universidade do Minho

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