Publicação
Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal
| Resumo: | Companies aim to increase the quality of products and competitiveness to gain and retain more customers. This study proposes a novel approach to identifying and prioritizing customer requirements (CRs) to improve black uniformity as a characteristic that refers to luminance differences on the surface of a display by evaluating the CRs. The refined Kano model was applied to find the significant CRs to develop the product. Firstly, 112 CRs were identified in 5 main categories (1) technical, (2) quality, (3) delivery, (4) sustainability, and (5) cost. Then, the refined Kano questionnaire was designed to categorize the CRs. An example is performed to validate the method on the automotive display' CRs. The findings showed that mechanical and delivery needs are critical CRs. Today, climate change is a significant challenge and a severe customer concern. Although sustainability's CRs not classed as essential items in the production process, suppliers must be diligent in providing them. The results help to improve the automotive industry and other production systems. |
|---|---|
| Autores principais: | Hariri, A. |
| Outros Autores: | Domingues, José Pedro Teixeira; Sampaio, Paulo |
| Assunto: | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| Ano: | 2022 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| _version_ | 1866876647281524736 |
|---|---|
| author | Hariri, A. |
| author2 | Domingues, José Pedro Teixeira Sampaio, Paulo |
| author2_role | author author |
| author_facet | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| author_role | author |
| contributor_name_str_mv | Universidade do Minho |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Hariri, A.\"},{\"Person.name\":\"Domingues, José Pedro Teixeira\"},{\"Person.name\":\"Sampaio, Paulo\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Universidade do Minho |
| datacite.creators.creator.creatorName.fl_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| datacite.date.Accepted.fl_str_mv | 2022-12-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2024-04-02T07:39:42Z |
| datacite.date.embargoed.fl_str_mv | 2024-04-02T07:39:42Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| datacite.titles.title.fl_str_mv | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| dc.contributor.none.fl_str_mv | Universidade do Minho |
| dc.creator.none.fl_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| dc.date.Accepted.fl_str_mv | 2022-12-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2024-04-02T07:39:42Z |
| dc.date.embargoed.fl_str_mv | 2024-04-02T07:39:42Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | https://hdl.handle.net/1822/90307 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | IEEE |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| dc.title.fl_str_mv | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_5794 |
| description | Companies aim to increase the quality of products and competitiveness to gain and retain more customers. This study proposes a novel approach to identifying and prioritizing customer requirements (CRs) to improve black uniformity as a characteristic that refers to luminance differences on the surface of a display by evaluating the CRs. The refined Kano model was applied to find the significant CRs to develop the product. Firstly, 112 CRs were identified in 5 main categories (1) technical, (2) quality, (3) delivery, (4) sustainability, and (5) cost. Then, the refined Kano questionnaire was designed to categorize the CRs. An example is performed to validate the method on the automotive display' CRs. The findings showed that mechanical and delivery needs are critical CRs. Today, climate change is a significant challenge and a severe customer concern. Although sustainability's CRs not classed as essential items in the production process, suppliers must be diligent in providing them. The results help to improve the automotive industry and other production systems. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | conferencePaper |
| fulltext.url.fl_str_mv | https://prod-dspace.uminho.pt/bitstreams/e1777ab1-0465-4dfd-b935-b9068ed0c8e4/download |
| id | rum_c7c8aef0786bb08bdedebdc6cf15ad3a |
| identifier.url.fl_str_mv | https://hdl.handle.net/1822/90307 |
| instacron_str | repositorium |
| institution | Universidade do Minho |
| instname_str | Universidade do Minho |
| language | eng |
| network_acronym_str | rum |
| network_name_str | RepositóriUM - Universidade do Minho |
| oai_identifier_str | oai:repositorium.uminho.pt:1822/90307 |
| organization_str_mv | urn:organizationAcronym:repositorium |
| person_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| publishDate | 2022 |
| publisher.none.fl_str_mv | IEEE |
| reponame_str | RepositóriUM - Universidade do Minho |
| repository_id_str | urn:repositoryAcronym:rum |
| service_str_mv | urn:repositoryAcronym:rum |
| spelling | engIEEEporCompanies aim to increase the quality of products and competitiveness to gain and retain more customers. This study proposes a novel approach to identifying and prioritizing customer requirements (CRs) to improve black uniformity as a characteristic that refers to luminance differences on the surface of a display by evaluating the CRs. The refined Kano model was applied to find the significant CRs to develop the product. Firstly, 112 CRs were identified in 5 main categories (1) technical, (2) quality, (3) delivery, (4) sustainability, and (5) cost. Then, the refined Kano questionnaire was designed to categorize the CRs. An example is performed to validate the method on the automotive display' CRs. The findings showed that mechanical and delivery needs are critical CRs. Today, climate change is a significant challenge and a severe customer concern. Although sustainability's CRs not classed as essential items in the production process, suppliers must be diligent in providing them. The results help to improve the automotive industry and other production systems.application/pdfporApplying refined kano model to classify and rank customer requirements, case study: automotive industry in PortugalHariri, A.Domingues, José Pedro TeixeiraSampaio, PauloHostingInstitutionOrganizationalUniversidade do Minhoe-mailmailto:repositorium@usdb.uminho.ptrepositorium@usdb.uminho.ptISBNIsPartOf9781665486873ISSNIsPartOf2157-3611DOIIsPartOf10.1109/IEEM55944.2022.99898172024-04-02T07:39:42Z2022-122024-03-25T16:17:33Z2022-12-01T00:00:00ZHandlehttps://hdl.handle.net/1822/90307http://purl.org/coar/access_right/c_abf2open accessAutomotive industryCustomer Requirements (CRs)Refined Kano modelSustainability343186 bytesother research producthttp://purl.org/coar/resource_type/c_5794conference paperhttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://prod-dspace.uminho.pt/bitstreams/e1777ab1-0465-4dfd-b935-b9068ed0c8e4/download |
| spellingShingle | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal Hariri, A. Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| status | SINGLETON |
| subject.fl_str_mv | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| title | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| title_full | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| title_fullStr | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| title_full_unstemmed | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| title_short | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| title_sort | Applying refined kano model to classify and rank customer requirements, case study: automotive industry in Portugal |
| topic | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| topic_facet | Automotive industry Customer Requirements (CRs) Refined Kano model Sustainability |
| url | https://hdl.handle.net/1822/90307 |
| visible | 1 |