Publicação
An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran
| Resumo: | Purpose This paper shows a development of an integrated model to identify the customer needs and select the best solution to optimize the quality of healthcare systems, namely at hospitals. Design/methodology/approach After determining the patient's requirements by data gathering from experts and patients, a questionnaire was prepared to implement the Fuzzy Analytic Hierarchy Process (FAHP) method. Afterward, the requirement's weight has determined by the patients. Finally, the most important technical requirements were achieved applying the 3-phases Quality Function Deployment (QFD) model. Findings The results show that by adapting the FAHP on ideas of the patients and hospital's experts to determine the weights of patients' requirements, led to have more flotation in FAHP questionnaires in the hospital services. In this domain, adopting the decision-making tools help more precise ranking of patients' requirements. Originality/value Since high-quality urgent services are vital to the protection of human life, it is significant to precisely rank the patient’s requirements by novel methodologies. By the implementation of an integrated model using FAHP and QFD, we were able to show the improvement of the quality of an hospital in Iran. After precisely ranking the patient requirements, "increasing human resource" and "establishing requirements and instructions in initial measures and reducing medication errors", are obtained as the most important technical requirements. |
|---|---|
| Autores principais: | Hariri, A. |
| Outros Autores: | Domingues, José Pedro Teixeira; Sampaio, Paulo |
| Assunto: | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| Ano: | 2022 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| _version_ | 1867438884455972864 |
|---|---|
| author | Hariri, A. |
| author2 | Domingues, José Pedro Teixeira Sampaio, Paulo |
| author2_role | author author |
| author_facet | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| author_role | author |
| contributor_name_str_mv | RepositóriUM - Universidade do Minho |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Hariri, A.\"},{\"Person.name\":\"Domingues, José Pedro Teixeira\"},{\"Person.name\":\"Sampaio, Paulo\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | RepositóriUM - Universidade do Minho |
| datacite.creators.creator.creatorName.fl_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| datacite.date.Accepted.fl_str_mv | 2022-07-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2024-04-02T07:16:51Z |
| datacite.date.embargoed.fl_str_mv | 2024-04-02T07:16:51Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| datacite.titles.title.fl_str_mv | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| dc.contributor.none.fl_str_mv | RepositóriUM - Universidade do Minho |
| dc.creator.none.fl_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| dc.date.Accepted.fl_str_mv | 2022-07-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2024-04-02T07:16:51Z |
| dc.date.embargoed.fl_str_mv | 2024-04-02T07:16:51Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | https://hdl.handle.net/1822/90305 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Universidade do Minho |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| dc.title.fl_str_mv | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_5794 |
| description | Purpose This paper shows a development of an integrated model to identify the customer needs and select the best solution to optimize the quality of healthcare systems, namely at hospitals. Design/methodology/approach After determining the patient's requirements by data gathering from experts and patients, a questionnaire was prepared to implement the Fuzzy Analytic Hierarchy Process (FAHP) method. Afterward, the requirement's weight has determined by the patients. Finally, the most important technical requirements were achieved applying the 3-phases Quality Function Deployment (QFD) model. Findings The results show that by adapting the FAHP on ideas of the patients and hospital's experts to determine the weights of patients' requirements, led to have more flotation in FAHP questionnaires in the hospital services. In this domain, adopting the decision-making tools help more precise ranking of patients' requirements. Originality/value Since high-quality urgent services are vital to the protection of human life, it is significant to precisely rank the patient’s requirements by novel methodologies. By the implementation of an integrated model using FAHP and QFD, we were able to show the improvement of the quality of an hospital in Iran. After precisely ranking the patient requirements, "increasing human resource" and "establishing requirements and instructions in initial measures and reducing medication errors", are obtained as the most important technical requirements. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | conferencePaper |
| fulltext.url.fl_str_mv | https://repositorium.uminho.pt/bitstreams/626079f2-8536-445e-bf21-8057140cf2f2/download |
| id | rum_ccb27fac165560d5c664530f4c8a66fc |
| identifier.url.fl_str_mv | https://hdl.handle.net/1822/90305 |
| instacron_str | repositorium |
| institution | Universidade do Minho |
| instname_str | Universidade do Minho |
| language | eng |
| network_acronym_str | rum |
| network_name_str | RepositóriUM - Universidade do Minho |
| oai_identifier_str | oai:repositorium.uminho.pt:1822/90305 |
| organization_str_mv | urn:organizationAcronym:repositorium |
| person_str_mv | Hariri, A. Domingues, José Pedro Teixeira Sampaio, Paulo |
| publishDate | 2022 |
| publisher.none.fl_str_mv | Universidade do Minho |
| reponame_str | RepositóriUM - Universidade do Minho |
| repository_id_str | urn:repositoryAcronym:rum |
| service_str_mv | urn:repositoryAcronym:rum |
| spelling | engUniversidade do MinhoporPurpose This paper shows a development of an integrated model to identify the customer needs and select the best solution to optimize the quality of healthcare systems, namely at hospitals. Design/methodology/approach After determining the patient's requirements by data gathering from experts and patients, a questionnaire was prepared to implement the Fuzzy Analytic Hierarchy Process (FAHP) method. Afterward, the requirement's weight has determined by the patients. Finally, the most important technical requirements were achieved applying the 3-phases Quality Function Deployment (QFD) model. Findings The results show that by adapting the FAHP on ideas of the patients and hospital's experts to determine the weights of patients' requirements, led to have more flotation in FAHP questionnaires in the hospital services. In this domain, adopting the decision-making tools help more precise ranking of patients' requirements. Originality/value Since high-quality urgent services are vital to the protection of human life, it is significant to precisely rank the patient’s requirements by novel methodologies. By the implementation of an integrated model using FAHP and QFD, we were able to show the improvement of the quality of an hospital in Iran. After precisely ranking the patient requirements, "increasing human resource" and "establishing requirements and instructions in initial measures and reducing medication errors", are obtained as the most important technical requirements.application/pdfporAn integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in IranHariri, A.Domingues, José Pedro TeixeiraSampaio, PauloHostingInstitutionOrganizationalRepositóriUM - Universidade do Minhoe-mailmailto:repositorium@usdb.uminho.ptrepositorium@usdb.uminho.ptISBNIsPartOf978-989-54911-1-7ISSNIsPartOf2184-34812024-04-02T07:16:51Z2022-072024-03-25T16:16:27Z2022-07-01T00:00:00ZHandlehttps://hdl.handle.net/1822/90305http://purl.org/coar/access_right/c_abf2open accessFAHPHospital servicesHouse of quality (HOQ)QFDVoice of customer1665063 bytesother research producthttp://purl.org/coar/resource_type/c_5794conference paperhttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorium.uminho.pt/bitstreams/626079f2-8536-445e-bf21-8057140cf2f2/download |
| spellingShingle | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran Hariri, A. FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| status | SINGLETON |
| subject.fl_str_mv | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| title | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| title_full | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| title_fullStr | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| title_full_unstemmed | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| title_short | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| title_sort | An integration of QFD and Fuzzy-AHP approach in hospital services, case study: a hospital in Iran |
| topic | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| topic_facet | FAHP Hospital services House of quality (HOQ) QFD Voice of customer |
| url | https://hdl.handle.net/1822/90305 |
| visible | 1 |