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Avaliação do potencial sucesso de implementação de um ERP

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Resumo:It is of crucial importance, given the current competitive environment in which organizations conduct their business, that their decisions, specifically regarding to a new implementation of an Enterprise Resource Planning (ERP), should be supported by better rate of Return on Investment (ROI). According to this reality, this thesis explores this same issue and its main goal and objective is to achieve the creation of a model to evaluate the potential success that an ERP is likely to have in an organization. Its intended to be a model that, as close as possible, does a correct measurement and evaluation of a future scenario so organizations can anticipate strengths and weaknesses of the implementation project. The model created is based on Critical Success Factors (CSF) that were classified in a scale of importance through a survey applied to a number of organizations that had already reached the end of an implementation project, specifically, Microsoft Dynamics NAV. Once assigned a range of importance to each CSF that makes up the model, it was necessary to quantify and measure these CSF. To achieve this goal, it was resorted to the Key Performance Indicators (KPI). In short, this study identified which set of factors have more weight and importance and that are more likely to affect the successful implementation of an ERP. The final result will be an extrapolation in a pre-implementation phase of the future scenario of the post-implementation phase. The resulting evaluation model was then applied in a specific organizational environment.
Autores principais:Queiroga, Ana Isabel de C. M.
Assunto:Enterprise resource planning Critical success factors Preimplementation phase Factores críticos de sucesso Préimplementação
Ano:2009
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:Universidade do Minho
Idioma:português
Origem:RepositóriUM - Universidade do Minho

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