Publicação
Risks, issues and critical success factors in shared service center projects
| Resumo: | This paper is based on a case study performed in a Shared Service Center from SEG Automotive group, a former automotive division from Bosch. Due to the Bosch decision of selling the business unit of Starter Motors and Generators, it was required to create a Shared Service Center which performed the processes, until then executed by central departments to all Bosch divisions. This paper will focus on the project of processes transfer from the Bosch departments to the Shared Service Center. Through semi-structured interviews to the leadership team, it was intended to identify the major risks and issues of those projects and its critical success factors, in order to allow the management to work on measures that can avoid the risks and issues and potentiate the project success. The results show the importance of the alignment and cooperation of all stakeholders during the whole project life. It turns also clear the need of a project manager that leads the project, guides the team and has authority for decisions making. Moreover, the influence of the project team within the project is clear, being crucial to have experience, flexibility and multilanguage knowledge. |
|---|---|
| Autores principais: | Ribeiro, Joana Isabel Pinheiro |
| Outros Autores: | Fernandes, Aldora Gabriela Gomes; Tereso, Anabela Pereira |
| Assunto: | Project management Shared service centers Risk Issues Critical Success Factors |
| Ano: | 2018 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| _version_ | 1866876384119357440 |
|---|---|
| author | Ribeiro, Joana Isabel Pinheiro |
| author2 | Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
| author2_role | author author |
| author_facet | Ribeiro, Joana Isabel Pinheiro Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
| author_role | author |
| contributor_name_str_mv | Universidade do Minho |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Ribeiro, Joana Isabel Pinheiro\"},{\"Person.name\":\"Fernandes, Aldora Gabriela Gomes\"},{\"Person.name\":\"Tereso, Anabela Pereira\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Universidade do Minho |
| datacite.creators.creator.creatorName.fl_str_mv | Ribeiro, Joana Isabel Pinheiro Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
| datacite.date.Accepted.fl_str_mv | 2018-09-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2019-07-19T16:22:04Z |
| datacite.date.embargoed.fl_str_mv | 2019-07-19T16:22:04Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Project management Shared service centers Risk Issues Critical Success Factors |
| datacite.titles.title.fl_str_mv | Risks, issues and critical success factors in shared service center projects |
| dc.contributor.none.fl_str_mv | Universidade do Minho |
| dc.creator.none.fl_str_mv | Ribeiro, Joana Isabel Pinheiro Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
| dc.date.Accepted.fl_str_mv | 2018-09-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2019-07-19T16:22:04Z |
| dc.date.embargoed.fl_str_mv | 2019-07-19T16:22:04Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | https://hdl.handle.net/1822/60952 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Universidade do Minho. Departamento de Produção e Sistemas (DPS) |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.rights.rights.copyright.fl_str_mv | openAccess |
| dc.subject.none.fl_str_mv | Project management Shared service centers Risk Issues Critical Success Factors |
| dc.title.fl_str_mv | Risks, issues and critical success factors in shared service center projects |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_5794 |
| description | This paper is based on a case study performed in a Shared Service Center from SEG Automotive group, a former automotive division from Bosch. Due to the Bosch decision of selling the business unit of Starter Motors and Generators, it was required to create a Shared Service Center which performed the processes, until then executed by central departments to all Bosch divisions. This paper will focus on the project of processes transfer from the Bosch departments to the Shared Service Center. Through semi-structured interviews to the leadership team, it was intended to identify the major risks and issues of those projects and its critical success factors, in order to allow the management to work on measures that can avoid the risks and issues and potentiate the project success. The results show the importance of the alignment and cooperation of all stakeholders during the whole project life. It turns also clear the need of a project manager that leads the project, guides the team and has authority for decisions making. Moreover, the influence of the project team within the project is clear, being crucial to have experience, flexibility and multilanguage knowledge. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | conferencePaper |
| fulltext.url.fl_str_mv | https://prod-dspace.uminho.pt/bitstreams/0eda1fbe-b853-4b50-8c6c-c96efdce6e9c/download |
| id | rum_f80f2834cda8a3f6d27e4e7ce9d92a53 |
| identifier.url.fl_str_mv | https://hdl.handle.net/1822/60952 |
| instacron_str | repositorium |
| institution | Universidade do Minho |
| instname_str | Universidade do Minho |
| language | eng |
| network_acronym_str | rum |
| network_name_str | RepositóriUM - Universidade do Minho |
| oai_identifier_str | oai:repositorium.uminho.pt:1822/60952 |
| organization_str_mv | urn:organizationAcronym:repositorium |
| person_str_mv | Ribeiro, Joana Isabel Pinheiro Fernandes, Aldora Gabriela Gomes Tereso, Anabela Pereira |
| publishDate | 2018 |
| publisher.none.fl_str_mv | Universidade do Minho. Departamento de Produção e Sistemas (DPS) |
| reponame_str | RepositóriUM - Universidade do Minho |
| repository_id_str | urn:repositoryAcronym:rum |
| service_str_mv | urn:repositoryAcronym:rum |
| spelling | engUniversidade do Minho. Departamento de Produção e Sistemas (DPS)porThis paper is based on a case study performed in a Shared Service Center from SEG Automotive group, a former automotive division from Bosch. Due to the Bosch decision of selling the business unit of Starter Motors and Generators, it was required to create a Shared Service Center which performed the processes, until then executed by central departments to all Bosch divisions. This paper will focus on the project of processes transfer from the Bosch departments to the Shared Service Center. Through semi-structured interviews to the leadership team, it was intended to identify the major risks and issues of those projects and its critical success factors, in order to allow the management to work on measures that can avoid the risks and issues and potentiate the project success. The results show the importance of the alignment and cooperation of all stakeholders during the whole project life. It turns also clear the need of a project manager that leads the project, guides the team and has authority for decisions making. Moreover, the influence of the project team within the project is clear, being crucial to have experience, flexibility and multilanguage knowledge.application/pdfporRisks, issues and critical success factors in shared service center projectsRibeiro, Joana Isabel PinheiroFernandes, Aldora Gabriela GomesTereso, Anabela PereiraHostingInstitutionOrganizationalUniversidade do Minhoe-mailmailto:repositorium@usdb.uminho.ptrepositorium@usdb.uminho.ptISBNIsPartOf978-989-97050-8-1ISSNIsPartOf2183-39742019-07-19T16:22:04Z2018-092018-09-01T00:00:00ZHandlehttps://hdl.handle.net/1822/60952http://purl.org/coar/access_right/c_abf2open accessProject managementShared service centersRiskIssuesCritical Success Factors308891 bytesother research producthttp://purl.org/coar/resource_type/c_5794conference paper2018-09http://creativecommons.org/licenses/by/4.0/openAccesshttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://prod-dspace.uminho.pt/bitstreams/0eda1fbe-b853-4b50-8c6c-c96efdce6e9c/download |
| spellingShingle | Risks, issues and critical success factors in shared service center projects Ribeiro, Joana Isabel Pinheiro Project management Shared service centers Risk Issues Critical Success Factors |
| status | SINGLETON |
| subject.fl_str_mv | Project management Shared service centers Risk Issues Critical Success Factors |
| title | Risks, issues and critical success factors in shared service center projects |
| title_full | Risks, issues and critical success factors in shared service center projects |
| title_fullStr | Risks, issues and critical success factors in shared service center projects |
| title_full_unstemmed | Risks, issues and critical success factors in shared service center projects |
| title_short | Risks, issues and critical success factors in shared service center projects |
| title_sort | Risks, issues and critical success factors in shared service center projects |
| topic | Project management Shared service centers Risk Issues Critical Success Factors |
| topic_facet | Project management Shared service centers Risk Issues Critical Success Factors |
| url | https://hdl.handle.net/1822/60952 |
| visible | 1 |