Publicação
Crisis management in high-reliability organizations
| Resumo: | Purpose: The focus of this study was to analyze crisis management in a context of high-reliability organizations (HRO) evidenced in two cases of Brazilian air disasters. Aspects of human and technological natures were examined, addressing the complex sociotechnical system. Design/methodology/approach: This in-depth case study addressed the two most serious air disasters on Brazilian territory. The first case involved a midair collision between Gol Flight 1907 and the Legacy jet. In the second case, TAM flight 3054 had difficulty braking when landing at the airport and crashed into a building. Data were collected from official disaster documents. Findings: The results revealed that the management and operational activities aimed to maintain the necessary conditions that prioritize a high level of reliability. High reliability mainly involves concern over failure, reluctance to accept simplified interpretations, sensitivity to operations, commitment to resilience and detailed structure specifications. Practical implications: The implications are based on alerting highly reliable organizations, emphasizing the focus on managing more reliably, resiliently and conscientiously. Changes will be required in the operations of organizations seeking to learn to manage unexpected events and respond quickly to continually improve the responsiveness of their services. Originality/value: In the perspective of an intrinsic case study for crisis management in a context of HRO and disaster risk management, the originality of this study lies in its examination of the paradoxical nature of control within the systems of dangerous operations in complex organizations, as well as their contradictions in a high-reliability system. |
|---|---|
| Autores principais: | Meyer Jr, Victor |
| Outros Autores: | Cunha, Miguel Pina e; Mamédio, Diórgenes Falcão; Nogueira, Danillo Prado |
| Assunto: | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| _version_ | 1866752609423982592 |
|---|---|
| author | Meyer Jr, Victor |
| author2 | Cunha, Miguel Pina e Mamédio, Diórgenes Falcão Nogueira, Danillo Prado |
| author2_role | author author author |
| author_facet | Meyer Jr, Victor Cunha, Miguel Pina e Mamédio, Diórgenes Falcão Nogueira, Danillo Prado |
| author_role | author |
| contributor_name_str_mv | NOVA School of Business and Economics (NOVA SBE) Associação Portuguesa para o Estudo do Quaternário (APEQ) RUN |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Meyer Jr, Victor\"},{\"Person.name\":\"Cunha, Miguel Pina e\"},{\"Person.name\":\"Mamédio, Diórgenes Falcão\"},{\"Person.name\":\"Nogueira, Danillo Prado\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | NOVA School of Business and Economics (NOVA SBE) Associação Portuguesa para o Estudo do Quaternário (APEQ) RUN |
| datacite.creators.creator.creatorName.fl_str_mv | Meyer Jr, Victor Cunha, Miguel Pina e Mamédio, Diórgenes Falcão Nogueira, Danillo Prado |
| datacite.date.Accepted.fl_str_mv | 2020-03-04T00:00:00Z |
| datacite.date.available.fl_str_mv | 2020-06-24T23:26:53Z |
| datacite.date.embargoed.fl_str_mv | 2020-06-24T23:26:53Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| datacite.titles.title.fl_str_mv | Crisis management in high-reliability organizations lessons from Brazilian air disasters |
| dc.contributor.none.fl_str_mv | NOVA School of Business and Economics (NOVA SBE) Associação Portuguesa para o Estudo do Quaternário (APEQ) RUN |
| dc.creator.none.fl_str_mv | Meyer Jr, Victor Cunha, Miguel Pina e Mamédio, Diórgenes Falcão Nogueira, Danillo Prado |
| dc.date.Accepted.fl_str_mv | 2020-03-04T00:00:00Z |
| dc.date.available.fl_str_mv | 2020-06-24T23:26:53Z |
| dc.date.embargoed.fl_str_mv | 2020-06-24T23:26:53Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10362/99905 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| dc.title.fl_str_mv | Crisis management in high-reliability organizations lessons from Brazilian air disasters |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Purpose: The focus of this study was to analyze crisis management in a context of high-reliability organizations (HRO) evidenced in two cases of Brazilian air disasters. Aspects of human and technological natures were examined, addressing the complex sociotechnical system. Design/methodology/approach: This in-depth case study addressed the two most serious air disasters on Brazilian territory. The first case involved a midair collision between Gol Flight 1907 and the Legacy jet. In the second case, TAM flight 3054 had difficulty braking when landing at the airport and crashed into a building. Data were collected from official disaster documents. Findings: The results revealed that the management and operational activities aimed to maintain the necessary conditions that prioritize a high level of reliability. High reliability mainly involves concern over failure, reluctance to accept simplified interpretations, sensitivity to operations, commitment to resilience and detailed structure specifications. Practical implications: The implications are based on alerting highly reliable organizations, emphasizing the focus on managing more reliably, resiliently and conscientiously. Changes will be required in the operations of organizations seeking to learn to manage unexpected events and respond quickly to continually improve the responsiveness of their services. Originality/value: In the perspective of an intrinsic case study for crisis management in a context of HRO and disaster risk management, the originality of this study lies in its examination of the paradoxical nature of control within the systems of dangerous operations in complex organizations, as well as their contradictions in a high-reliability system. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| fulltext.url.fl_str_mv | https://run.unl.pt/bitstreams/67f68a17-5c5d-4287-bbf8-6b81dbbfdf57/download |
| id | run_091835b1069b038cd4fcfcbee4b06415 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10362/99905 |
| instacron_str | unl |
| institution | Universidade Nova de Lisboa |
| instname_str | Universidade Nova de Lisboa |
| language | eng |
| network_acronym_str | run |
| network_name_str | Repositório Institucional da UNL |
| oai_identifier_str | oai:run.unl.pt:10362/99905 |
| organization_str_mv | urn:organizationAcronym:unl |
| person_str_mv | Meyer Jr, Victor Cunha, Miguel Pina e Mamédio, Diórgenes Falcão Nogueira, Danillo Prado |
| publishDate | 2020 |
| reponame_str | Repositório Institucional da UNL |
| repository_id_str | urn:repositoryAcronym:run |
| service_str_mv | urn:repositoryAcronym:run |
| spelling | engenPurpose: The focus of this study was to analyze crisis management in a context of high-reliability organizations (HRO) evidenced in two cases of Brazilian air disasters. Aspects of human and technological natures were examined, addressing the complex sociotechnical system. Design/methodology/approach: This in-depth case study addressed the two most serious air disasters on Brazilian territory. The first case involved a midair collision between Gol Flight 1907 and the Legacy jet. In the second case, TAM flight 3054 had difficulty braking when landing at the airport and crashed into a building. Data were collected from official disaster documents. Findings: The results revealed that the management and operational activities aimed to maintain the necessary conditions that prioritize a high level of reliability. High reliability mainly involves concern over failure, reluctance to accept simplified interpretations, sensitivity to operations, commitment to resilience and detailed structure specifications. Practical implications: The implications are based on alerting highly reliable organizations, emphasizing the focus on managing more reliably, resiliently and conscientiously. Changes will be required in the operations of organizations seeking to learn to manage unexpected events and respond quickly to continually improve the responsiveness of their services. Originality/value: In the perspective of an intrinsic case study for crisis management in a context of HRO and disaster risk management, the originality of this study lies in its examination of the paradoxical nature of control within the systems of dangerous operations in complex organizations, as well as their contradictions in a high-reliability system.application/pdfenCrisis management in high-reliability organizationsSubtitleenlessons from Brazilian air disastersMeyer Jr, VictorCunha, Miguel Pina eMamédio, Diórgenes FalcãoNogueira, Danillo PradoNOVA School of Business and Economics (NOVA SBE)Associação Portuguesa para o Estudo do Quaternário (APEQ)HostingInstitutionOrganizationalRUNe-mailmailto:run@unl.ptrun@unl.ptISSNIsPartOf0965-3562URNIsPartOfPURE: 17379012URNIsPartOfPURE UUID: b086caed-a5a5-443f-a3f8-9bc323430f0eURNIsPartOfScopus: 85081406192URNIsPartOfWOS: 000517844000001DOIIsPartOf10.1108/DPM-08-2019-02452020-06-24T23:26:53Z2020-03-042020-03-04T00:00:00ZHandlehttp://hdl.handle.net/10362/99905http://purl.org/coar/access_right/c_abf2open accessComplex systemsCrisis managementFlight disastersHigh-reliabilityHealth(social science)Public Health, Environmental and Occupational HealthManagement, Monitoring, Policy and LawSDG 3 - Good Health and Well-being555261 bytesliteraturehttp://purl.org/coar/resource_type/c_6501journal articlehttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://run.unl.pt/bitstreams/67f68a17-5c5d-4287-bbf8-6b81dbbfdf57/download |
| spellingShingle | Crisis management in high-reliability organizations Meyer Jr, Victor Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| status | SINGLETON |
| subject.fl_str_mv | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| title | Crisis management in high-reliability organizations |
| title_full | Crisis management in high-reliability organizations |
| title_fullStr | Crisis management in high-reliability organizations |
| title_full_unstemmed | Crisis management in high-reliability organizations |
| title_short | Crisis management in high-reliability organizations |
| title_sort | Crisis management in high-reliability organizations |
| topic | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| topic_facet | Complex systems Crisis management Flight disasters High-reliability Health(social science) Public Health, Environmental and Occupational Health Management, Monitoring, Policy and Law SDG 3 - Good Health and Well-being |
| url | http://hdl.handle.net/10362/99905 |
| visible | 1 |