Publicação
Social Media in Crisis Management: A study of the Covid-19 Pandemic
| Resumo: | This study explores the role of social media in managing crises during the COVID-19 pandemic. Using survey data from 153 adults, it examines how social media was used to share information, shape public perceptions, and support responses to the crisis. The findings reveal that while social media was an effective tool for quickly spreading information, it also contributed to the spread of misinformation, leading to confusion and panic among users. Official channels like WHO and CDC played a critical role in reducing misinformation, but their impact on improving public awareness was limited. The research highlights the challenges of unverified information on social media and emphasizes the importance of clear strategies to manage misinformation. These findings offer practical lessons for governments and organizations to improve crisis communication and use social media more effectively in future emergencies. |
|---|---|
| Autores principais: | Adenekan, Abayomi Adedire |
| Assunto: | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| Ano: | 2025 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| _version_ | 1868983222922117120 |
|---|---|
| author | Adenekan, Abayomi Adedire |
| author_facet | Adenekan, Abayomi Adedire |
| author_role | author |
| contributor_name_str_mv | Orghian, Diana RUN |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Adenekan, Abayomi Adedire\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Orghian, Diana RUN |
| datacite.creators.creator.creatorName.fl_str_mv | Adenekan, Abayomi Adedire |
| datacite.date.Accepted.fl_str_mv | 2025-02-12T00:00:00Z |
| datacite.date.available.fl_str_mv | 2025-03-05T11:01:55Z |
| datacite.date.embargoed.fl_str_mv | 2025-03-05T11:01:55Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| datacite.titles.title.fl_str_mv | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| dc.contributor.none.fl_str_mv | Orghian, Diana RUN |
| dc.creator.none.fl_str_mv | Adenekan, Abayomi Adedire |
| dc.date.Accepted.fl_str_mv | 2025-02-12T00:00:00Z |
| dc.date.available.fl_str_mv | 2025-03-05T11:01:55Z |
| dc.date.embargoed.fl_str_mv | 2025-03-05T11:01:55Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10362/180130 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| dc.title.fl_str_mv | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_bdcc |
| description | This study explores the role of social media in managing crises during the COVID-19 pandemic. Using survey data from 153 adults, it examines how social media was used to share information, shape public perceptions, and support responses to the crisis. The findings reveal that while social media was an effective tool for quickly spreading information, it also contributed to the spread of misinformation, leading to confusion and panic among users. Official channels like WHO and CDC played a critical role in reducing misinformation, but their impact on improving public awareness was limited. The research highlights the challenges of unverified information on social media and emphasizes the importance of clear strategies to manage misinformation. These findings offer practical lessons for governments and organizations to improve crisis communication and use social media more effectively in future emergencies. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | masterThesis |
| fulltext.url.fl_str_mv | https://run.unl.pt/bitstreams/eb20181e-351b-43a9-9c03-33689052dccc/download |
| id | run_25527f8d8d3ece6b5f924d5b2cd8a8bd |
| identifier.url.fl_str_mv | http://hdl.handle.net/10362/180130 |
| inst_facet_str | urn:organizationAcronym:unl{{{_:::_}}}Universidade Nova de Lisboa |
| instacron_str | unl |
| institution | Universidade Nova de Lisboa |
| instname_str | Universidade Nova de Lisboa |
| language | eng |
| network_acronym_str | run |
| network_name_str | Repositório Institucional da UNL |
| oai_identifier_str | oai:run.unl.pt:10362/180130 |
| organization_str_mv | urn:organizationAcronym:unl |
| person_str_mv | Adenekan, Abayomi Adedire |
| publishDate | 2025 |
| repo_facet_str | urn:repositoryAcronym:run{{{_:::_}}}Repositório Institucional da UNL |
| reponame_str | Repositório Institucional da UNL |
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| service_str_mv | urn:repositoryAcronym:run |
| spelling | engpt_PTThis study explores the role of social media in managing crises during the COVID-19 pandemic. Using survey data from 153 adults, it examines how social media was used to share information, shape public perceptions, and support responses to the crisis. The findings reveal that while social media was an effective tool for quickly spreading information, it also contributed to the spread of misinformation, leading to confusion and panic among users. Official channels like WHO and CDC played a critical role in reducing misinformation, but their impact on improving public awareness was limited. The research highlights the challenges of unverified information on social media and emphasizes the importance of clear strategies to manage misinformation. These findings offer practical lessons for governments and organizations to improve crisis communication and use social media more effectively in future emergencies.application/pdfpt_PTSocial Media in Crisis Management: A study of the Covid-19 PandemicAdenekan, Abayomi AdedireOrghian, DianaHostingInstitutionOrganizationalRUNe-mailmailto:run@unl.ptrun@unl.ptURNurn:tid:2039220002025-03-05T11:01:55Z2025-02-122025-02-12T00:00:00ZHandlehttp://hdl.handle.net/10362/180130http://purl.org/coar/access_right/c_abf2open accessSocial MediaCrisisCrisis ManagementCOVID-19PandemicSDG 16 - Peace, justice and strong institutions688563 bytesliteraturehttp://purl.org/coar/resource_type/c_bdccmaster thesis2025-02-12http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://run.unl.pt/bitstreams/eb20181e-351b-43a9-9c03-33689052dccc/download |
| spellingShingle | Social Media in Crisis Management: A study of the Covid-19 Pandemic Adenekan, Abayomi Adedire Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| status | SINGLETON |
| subject.fl_str_mv | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| title | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| title_full | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| title_fullStr | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| title_full_unstemmed | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| title_short | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| title_sort | Social Media in Crisis Management: A study of the Covid-19 Pandemic |
| topic | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| topic_facet | Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions |
| url | http://hdl.handle.net/10362/180130 |
| visible | 1 |