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Social Media in Crisis Management: A study of the Covid-19 Pandemic

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Resumo:This study explores the role of social media in managing crises during the COVID-19 pandemic. Using survey data from 153 adults, it examines how social media was used to share information, shape public perceptions, and support responses to the crisis. The findings reveal that while social media was an effective tool for quickly spreading information, it also contributed to the spread of misinformation, leading to confusion and panic among users. Official channels like WHO and CDC played a critical role in reducing misinformation, but their impact on improving public awareness was limited. The research highlights the challenges of unverified information on social media and emphasizes the importance of clear strategies to manage misinformation. These findings offer practical lessons for governments and organizations to improve crisis communication and use social media more effectively in future emergencies.
Autores principais:Adenekan, Abayomi Adedire
Assunto:Social Media Crisis Crisis Management COVID-19 Pandemic SDG 16 - Peace, justice and strong institutions
Ano:2025
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:Universidade Nova de Lisboa
Idioma:inglês
Origem:Repositório Institucional da UNL

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