Publicação
The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality
| Resumo: | This paper explores crucial psychological factors of offering artificial intelligence (versus human‐based) personalized services for consumers in hospitality services. This paper draws from the a variety of acceptance and rejection theories to show that AI‐services do not always outperform human‐services. However, Artificial intelligence (AI) is revolutionizing the hospitality industry. Furthermore, human, added and facilitated technologies are increasingly deployed together. However, little is known about customers’ trust to AI in hospitality. The findings of this paper help to better understand the rejection of consumers to human and artificial intelligent services for providers in hospitality. With the comparison of two studies of the sharing platform Airbnb and the hotel provider Booking, the elimination of the collaborative effect for the sharing platform regarding a digital service were shown. New assumptions are made for human based and artificial intelligence services in the tourism industry, which leads to a rejection of a new artificial intelligence service for customer on the platforms Airbnb. |
|---|---|
| Autores principais: | Hetterich, Lisa Christiane |
| Assunto: | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| _version_ | 1868982810348355584 |
|---|---|
| author | Hetterich, Lisa Christiane |
| author_facet | Hetterich, Lisa Christiane |
| author_role | author |
| contributor_name_str_mv | Pinto, Diego Costa RUN |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Hetterich, Lisa Christiane\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Pinto, Diego Costa RUN |
| datacite.creators.creator.creatorName.fl_str_mv | Hetterich, Lisa Christiane |
| datacite.date.Accepted.fl_str_mv | 2020-05-22T00:00:00Z |
| datacite.date.available.fl_str_mv | 2023-05-22T00:30:40Z |
| datacite.date.embargoed.fl_str_mv | 2023-05-22T00:30:40Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| datacite.titles.title.fl_str_mv | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| dc.contributor.none.fl_str_mv | Pinto, Diego Costa RUN |
| dc.creator.none.fl_str_mv | Hetterich, Lisa Christiane |
| dc.date.Accepted.fl_str_mv | 2020-05-22T00:00:00Z |
| dc.date.available.fl_str_mv | 2023-05-22T00:30:40Z |
| dc.date.embargoed.fl_str_mv | 2023-05-22T00:30:40Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10362/100955 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| dc.title.fl_str_mv | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_bdcc |
| description | This paper explores crucial psychological factors of offering artificial intelligence (versus human‐based) personalized services for consumers in hospitality services. This paper draws from the a variety of acceptance and rejection theories to show that AI‐services do not always outperform human‐services. However, Artificial intelligence (AI) is revolutionizing the hospitality industry. Furthermore, human, added and facilitated technologies are increasingly deployed together. However, little is known about customers’ trust to AI in hospitality. The findings of this paper help to better understand the rejection of consumers to human and artificial intelligent services for providers in hospitality. With the comparison of two studies of the sharing platform Airbnb and the hotel provider Booking, the elimination of the collaborative effect for the sharing platform regarding a digital service were shown. New assumptions are made for human based and artificial intelligence services in the tourism industry, which leads to a rejection of a new artificial intelligence service for customer on the platforms Airbnb. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | masterThesis |
| fulltext.url.fl_str_mv | https://run.unl.pt/bitstreams/0ea01973-7951-4fee-b64e-3247668ef54f/download |
| id | run_3ffd98e9fa4286fbef5901bbabb0f398 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10362/100955 |
| inst_facet_str | urn:organizationAcronym:unl{{{_:::_}}}Universidade Nova de Lisboa |
| instacron_str | unl |
| institution | Universidade Nova de Lisboa |
| instname_str | Universidade Nova de Lisboa |
| language | eng |
| network_acronym_str | run |
| network_name_str | Repositório Institucional da UNL |
| oai_identifier_str | oai:run.unl.pt:10362/100955 |
| organization_str_mv | urn:organizationAcronym:unl |
| person_str_mv | Hetterich, Lisa Christiane |
| publishDate | 2020 |
| repo_facet_str | urn:repositoryAcronym:run{{{_:::_}}}Repositório Institucional da UNL |
| reponame_str | Repositório Institucional da UNL |
| repository_id_str | urn:repositoryAcronym:run |
| service_str_mv | urn:repositoryAcronym:run |
| spelling | engpt_PTThis paper explores crucial psychological factors of offering artificial intelligence (versus human‐based) personalized services for consumers in hospitality services. This paper draws from the a variety of acceptance and rejection theories to show that AI‐services do not always outperform human‐services. However, Artificial intelligence (AI) is revolutionizing the hospitality industry. Furthermore, human, added and facilitated technologies are increasingly deployed together. However, little is known about customers’ trust to AI in hospitality. The findings of this paper help to better understand the rejection of consumers to human and artificial intelligent services for providers in hospitality. With the comparison of two studies of the sharing platform Airbnb and the hotel provider Booking, the elimination of the collaborative effect for the sharing platform regarding a digital service were shown. New assumptions are made for human based and artificial intelligence services in the tourism industry, which leads to a rejection of a new artificial intelligence service for customer on the platforms Airbnb.application/pdfpt_PTThe role of the psychological factor trust for the rejection of AI services vs. human based services in hospitalityHetterich, Lisa ChristianePinto, Diego CostaHostingInstitutionOrganizationalRUNe-mailmailto:run@unl.ptrun@unl.ptURNurn:tid:2025011752023-05-22T00:30:40Z2020-05-222020-05-22T00:00:00ZHandlehttp://hdl.handle.net/10362/100955http://purl.org/coar/access_right/c_abf2open accessOnline reviewsArtificial Intelligence ServiceTrustSharing EconomyBehavioral Intention965610 bytesliteraturehttp://purl.org/coar/resource_type/c_bdccmaster thesishttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://run.unl.pt/bitstreams/0ea01973-7951-4fee-b64e-3247668ef54f/download |
| spellingShingle | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality Hetterich, Lisa Christiane Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| status | SINGLETON |
| subject.fl_str_mv | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| title | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| title_full | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| title_fullStr | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| title_full_unstemmed | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| title_short | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| title_sort | The role of the psychological factor trust for the rejection of AI services vs. human based services in hospitality |
| topic | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| topic_facet | Online reviews Artificial Intelligence Service Trust Sharing Economy Behavioral Intention |
| url | http://hdl.handle.net/10362/100955 |
| visible | 1 |