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The Role of Human Capital in New Information Systems Implementation: How it impacts a company’s competitive advantage and overall performance

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Summary:Technological evolution, a present element in current-day society and economies worldwide, is a critical factor of success. Companies must be prepared to endure changes to remain relevant in a world that cannot live without them. However, it is important to remember that besides technological innovation, a vital part of this ongoing process is the people who make it possible. Human Capital, the pillar of any organisation, plays a significant role in implementing new Information Systems, a fact that this study aims to highlight. With the development of the present work, the goal was not just to generate insights but to delve deeper into the influence of ICT (Information and Communication Technology) on a company's core competencies, overall firm performance, and competitive advantages. The methodology adopted focused on collecting data from various sources by developing a survey and global knowledge to understand the characteristics and properties of human behaviour and its influence on the diffusion of knowledge.
Main Authors:Alexandre, Sofia Ribeiro
Subject:Information Systems Implementation Human Capital Organisational Culture Business Strategy Market Performance Profitability Competitive Advantage SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure
Year:2025
Country:Portugal
Document type:master thesis
Access type:embargoed access
Associated institution:Universidade Nova de Lisboa
Language:English
Origin:Repositório Institucional da UNL

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