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The impact of corporate social responsibility on consumer behavior: the role of profit-seeking and altruistic perceived motives

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Resumo:This research investigates the impact of perceived motives of CSR on consumer behavior. Specifically, it tests the strength that profit-seeking and altruistic motives have on influencing corporate image, consumer trust, perceived quality, perceived risk and purchase intention. The total of 183 consumers from one highly respected organization answered the survey. Results indicate that altruistic motives seem to positively influence all variables of consumer behaviors contained in this study and seems to be a way of strengthening the relationship between consumers and the company itself.
Autores principais:Contente, Otávio Jose do Carmo
Assunto:Corporate social responsibility Consumer behavior Motives Natura
Ano:2012
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:Universidade Nova de Lisboa
Idioma:inglês
Origem:Repositório Institucional da UNL

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