Publicação
Cancel, rebook, save
| Resumo: | Rebooking—canceling a reservation and booking the same stay at a lower rate—creates revenue leakage for hotels, whether the savings go to guests or intermediaries. We analyze 2,223,024 reservations from 628 Portuguese properties (2022–2024) and match cancellations to near-immediate, lower-priced replacement bookings. Rebookings account for 0.94 % of reservations and generate €1,241,281.58 in gross revenue displacement (i.e., the difference between the original and replacement booking values). Rebooking is more frequent in urban markets but typically involves smaller per-stay losses. Losses vary by region, season, and accommodation type. We propose a measurement framework and recommend policies: guardrails on late price cuts, fenced discounts, parity audits, and rebooking risk flags in reservation systems. To our knowledge, this is the first large-scale multi-property estimate of within-property rebooking-related revenue displacement in hotels. Results extend empirical evidence on strategic consumer behavior under dynamic pricing and inform more robust monitoring and pricing safeguards in revenue management practice. |
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| Autores principais: | Kmiecik, Martyna |
| Outros Autores: | Antonio, Nuno |
| Assunto: | Rebooking Hospitality Industry Revenue Management Dynamic Pricing Data Science Strategic Consumer Behavior Tourism, Leisure and Hospitality Management Strategy and Management SDG 9 - Industry, Innovation, and Infrastructure SDG 12 - Responsible Consumption and Production |
| Ano: | 2026 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | Rebooking—canceling a reservation and booking the same stay at a lower rate—creates revenue leakage for hotels, whether the savings go to guests or intermediaries. We analyze 2,223,024 reservations from 628 Portuguese properties (2022–2024) and match cancellations to near-immediate, lower-priced replacement bookings. Rebookings account for 0.94 % of reservations and generate €1,241,281.58 in gross revenue displacement (i.e., the difference between the original and replacement booking values). Rebooking is more frequent in urban markets but typically involves smaller per-stay losses. Losses vary by region, season, and accommodation type. We propose a measurement framework and recommend policies: guardrails on late price cuts, fenced discounts, parity audits, and rebooking risk flags in reservation systems. To our knowledge, this is the first large-scale multi-property estimate of within-property rebooking-related revenue displacement in hotels. Results extend empirical evidence on strategic consumer behavior under dynamic pricing and inform more robust monitoring and pricing safeguards in revenue management practice. |
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