Publicação
Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations
| Resumo: | In recent years, employee experience (EX), its design, measurement, and management, have been identified as a priority for many organisations. In addition, EX has been linked to other key organisational topics like performance, retention, employer brand and attraction. This study aimed to explore and identify the factors that influence employee experience and, therefore, should be monitored by organisations. Therefore, a Design Science Research (DRS) methodology was selected. As a result, an artefact was developed which was based on scientific and practitioners’ knowledge in an effort to bridge the gap between academia and market practices. This was achieved by consolidating current employee experience literature and adapting marketing and customer experience-related concepts into a framework. It establishes a correlation between organisational practices, employee experience, and each employee’s perceived experience. In addition, this framework is comprised of items that can be integrated into organisational pulse surveys to enable EX measurement. To validate this framework, an evaluation via semi-structured interviews was then conducted with subject-matter experts who exercise senior HR-related roles in organisations operating in Portugal. Afterwards, the expert’s insights were analysed and then used to enrich the proposed framework. This dissertation contributes to employee experience literature as it developed foundational work regarding EX measurement, which can be applied in organisations. In addition, it can serve as a basis for future work regarding employee experience. |
|---|---|
| Autores principais: | Cotovio, André Giesteira dos Santos |
| Assunto: | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso embargado |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| _version_ | 1868984165298339840 |
|---|---|
| author | Cotovio, André Giesteira dos Santos |
| author_facet | Cotovio, André Giesteira dos Santos |
| author_role | author |
| contributor_name_str_mv | Rodrigues, Jorge Manuel Carrola RUN |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Cotovio, André Giesteira dos Santos\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Rodrigues, Jorge Manuel Carrola RUN |
| datacite.creators.creator.creatorName.fl_str_mv | Cotovio, André Giesteira dos Santos |
| datacite.date.Accepted.fl_str_mv | 2023-04-11T00:00:00Z |
| datacite.date.available.fl_str_mv | 2023-04-27T18:30:05Z |
| datacite.date.embargoed.fl_str_mv | 2023-04-27T18:30:05Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_f1cf |
| datacite.subjects.subject.fl_str_mv | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| datacite.titles.title.fl_str_mv | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| dc.contributor.none.fl_str_mv | Rodrigues, Jorge Manuel Carrola RUN |
| dc.creator.none.fl_str_mv | Cotovio, André Giesteira dos Santos |
| dc.date.Accepted.fl_str_mv | 2023-04-11T00:00:00Z |
| dc.date.available.fl_str_mv | 2023-04-27T18:30:05Z |
| dc.date.embargoed.fl_str_mv | 2023-04-27T18:30:05Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10362/152188 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.cclincense.fl_str_mv | http://creativecommons.org/licenses/by/4.0/ |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_f1cf |
| dc.subject.none.fl_str_mv | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| dc.title.fl_str_mv | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_bdcc |
| description | In recent years, employee experience (EX), its design, measurement, and management, have been identified as a priority for many organisations. In addition, EX has been linked to other key organisational topics like performance, retention, employer brand and attraction. This study aimed to explore and identify the factors that influence employee experience and, therefore, should be monitored by organisations. Therefore, a Design Science Research (DRS) methodology was selected. As a result, an artefact was developed which was based on scientific and practitioners’ knowledge in an effort to bridge the gap between academia and market practices. This was achieved by consolidating current employee experience literature and adapting marketing and customer experience-related concepts into a framework. It establishes a correlation between organisational practices, employee experience, and each employee’s perceived experience. In addition, this framework is comprised of items that can be integrated into organisational pulse surveys to enable EX measurement. To validate this framework, an evaluation via semi-structured interviews was then conducted with subject-matter experts who exercise senior HR-related roles in organisations operating in Portugal. Afterwards, the expert’s insights were analysed and then used to enrich the proposed framework. This dissertation contributes to employee experience literature as it developed foundational work regarding EX measurement, which can be applied in organisations. In addition, it can serve as a basis for future work regarding employee experience. |
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| identifier.url.fl_str_mv | http://hdl.handle.net/10362/152188 |
| inst_facet_str | urn:organizationAcronym:unl{{{_:::_}}}Universidade Nova de Lisboa |
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| institution | Universidade Nova de Lisboa |
| instname_str | Universidade Nova de Lisboa |
| language | eng |
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| network_name_str | Repositório Institucional da UNL |
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| person_str_mv | Cotovio, André Giesteira dos Santos |
| publishDate | 2023 |
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| spelling | engpt_PTIn recent years, employee experience (EX), its design, measurement, and management, have been identified as a priority for many organisations. In addition, EX has been linked to other key organisational topics like performance, retention, employer brand and attraction. This study aimed to explore and identify the factors that influence employee experience and, therefore, should be monitored by organisations. Therefore, a Design Science Research (DRS) methodology was selected. As a result, an artefact was developed which was based on scientific and practitioners’ knowledge in an effort to bridge the gap between academia and market practices. This was achieved by consolidating current employee experience literature and adapting marketing and customer experience-related concepts into a framework. It establishes a correlation between organisational practices, employee experience, and each employee’s perceived experience. In addition, this framework is comprised of items that can be integrated into organisational pulse surveys to enable EX measurement. To validate this framework, an evaluation via semi-structured interviews was then conducted with subject-matter experts who exercise senior HR-related roles in organisations operating in Portugal. Afterwards, the expert’s insights were analysed and then used to enrich the proposed framework. This dissertation contributes to employee experience literature as it developed foundational work regarding EX measurement, which can be applied in organisations. In addition, it can serve as a basis for future work regarding employee experience.application/pdfpt_PTBuilding a Framework To Measure Employee Experience: A Study Of Portuguese OrganisationsCotovio, André Giesteira dos SantosRodrigues, Jorge Manuel CarrolaHostingInstitutionOrganizationalRUNe-mailmailto:run@unl.ptrun@unl.ptURNurn:tid:2032693812023-04-27T18:30:05Z2023-04-112023-04-11T00:00:00ZHandlehttp://hdl.handle.net/10362/152188http://purl.org/coar/access_right/c_f1cfembargoed accessEmployee ExperienceHuman Resources ManagementCustomer ExperiencePeople AnalyticsOrganisational MeasurementSDG 3 - Good health and well-beingSDG 4 - Quality educationSDG 5 - Gender equalitySDG 9 - Industry, innovation and infrastructureSDG 8 - Decent work and economic growthSDG 16 - Peace, justice and strong institutionsSDG 17 - Partnerships for the goals1720896 bytesliteraturehttp://purl.org/coar/resource_type/c_bdccmaster thesis2023-04-11http://creativecommons.org/licenses/by/4.0/http://purl.org/coar/access_right/c_f1cfapplication/pdffulltexthttps://run.unl.pt/bitstreams/82f308eb-c624-4137-87fb-602b803f5793/download |
| spellingShingle | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations Cotovio, André Giesteira dos Santos Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| status | SINGLETON |
| subject.fl_str_mv | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| title | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| title_full | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| title_fullStr | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| title_full_unstemmed | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| title_short | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| title_sort | Building a Framework To Measure Employee Experience: A Study Of Portuguese Organisations |
| topic | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| topic_facet | Employee Experience Human Resources Management Customer Experience People Analytics Organisational Measurement SDG 3 - Good health and well-being SDG 4 - Quality education SDG 5 - Gender equality SDG 9 - Industry, innovation and infrastructure SDG 8 - Decent work and economic growth SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals |
| url | http://hdl.handle.net/10362/152188 |
| visible | 1 |