Publication
Next generation finance: determinants of consumer finance engagement with generation z
| Summary: | With the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences. |
|---|---|
| Main Authors: | Freiha, Jane Jean |
| Subject: | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| Year: | 2023 |
| Country: | Portugal |
| Document type: | master thesis |
| Access type: | embargoed access |
| Associated institution: | Universidade Nova de Lisboa |
| Language: | English |
| Origin: | Repositório Institucional da UNL |
| _version_ | 1868414908926787584 |
|---|---|
| author | Freiha, Jane Jean |
| author_facet | Freiha, Jane Jean |
| author_role | author |
| contributor_name_str_mv | Habib, Nadim RUN |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Freiha, Jane Jean\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Habib, Nadim RUN |
| datacite.creators.creator.creatorName.fl_str_mv | Freiha, Jane Jean |
| datacite.date.Accepted.fl_str_mv | 2023-09-01T00:00:00Z |
| datacite.date.available.fl_str_mv | 2029-05-30T00:00:00Z |
| datacite.date.embargoed.fl_str_mv | 2029-05-30T00:00:00Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_f1cf |
| datacite.subjects.subject.fl_str_mv | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| datacite.titles.title.fl_str_mv | Next generation finance: determinants of consumer finance engagement with generation z |
| dc.contributor.none.fl_str_mv | Habib, Nadim RUN |
| dc.creator.none.fl_str_mv | Freiha, Jane Jean |
| dc.date.Accepted.fl_str_mv | 2023-09-01T00:00:00Z |
| dc.date.available.fl_str_mv | 2029-05-30T00:00:00Z |
| dc.date.embargoed.fl_str_mv | 2029-05-30T00:00:00Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10362/171655 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_f1cf |
| dc.subject.none.fl_str_mv | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| dc.title.fl_str_mv | Next generation finance: determinants of consumer finance engagement with generation z |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_bdcc |
| description | With the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences. |
| dirty | 0 |
| eu_rights_str_mv | embargoedAccess |
| format | masterThesis |
| fulltext.url.fl_str_mv | https://run.unl.pt/bitstreams/aa945a44-e14f-4283-88a0-12ad34a525da/download |
| id | run_dfd8f6749f554d8c71a7366d1be6d658 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10362/171655 |
| instacron_str | unl |
| institution | Universidade Nova de Lisboa |
| instname_str | Universidade Nova de Lisboa |
| language | eng |
| network_acronym_str | run |
| network_name_str | Repositório Institucional da UNL |
| oai_identifier_str | oai:run.unl.pt:10362/171655 |
| organization_str_mv | urn:organizationAcronym:unl |
| person_str_mv | Freiha, Jane Jean |
| publishDate | 2023 |
| reponame_str | Repositório Institucional da UNL |
| repository_id_str | urn:repositoryAcronym:run |
| service_str_mv | urn:repositoryAcronym:run |
| spelling | engpt_PTWith the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences.application/pdfpt_PTNext generation finance: determinants of consumer finance engagement with generation zFreiha, Jane JeanHabib, NadimHostingInstitutionOrganizationalRUNe-mailmailto:run@unl.ptrun@unl.ptURNurn:tid:2035163892023-09-012023-05-302029-05-30T00:00:00Z2023-09-01T00:00:00ZHandlehttp://hdl.handle.net/10362/171655http://purl.org/coar/access_right/c_f1cfembargoed accessGen zCustomer satisfactionFinancial servicesDeterminants of successCEMS MIM765922 bytesliteraturehttp://purl.org/coar/resource_type/c_bdccmaster thesishttp://purl.org/coar/access_right/c_f1cfapplication/pdffulltexthttps://run.unl.pt/bitstreams/aa945a44-e14f-4283-88a0-12ad34a525da/download |
| spellingShingle | Next generation finance: determinants of consumer finance engagement with generation z Freiha, Jane Jean Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| status | SINGLETON |
| subject.fl_str_mv | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| title | Next generation finance: determinants of consumer finance engagement with generation z |
| title_full | Next generation finance: determinants of consumer finance engagement with generation z |
| title_fullStr | Next generation finance: determinants of consumer finance engagement with generation z |
| title_full_unstemmed | Next generation finance: determinants of consumer finance engagement with generation z |
| title_short | Next generation finance: determinants of consumer finance engagement with generation z |
| title_sort | Next generation finance: determinants of consumer finance engagement with generation z |
| topic | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| topic_facet | Gen z Customer satisfaction Financial services Determinants of success CEMS MIM |
| url | http://hdl.handle.net/10362/171655 |
| visible | 1 |