Marques, V. (2024). The impact of service failure provided by AI (vs Human) on customer satisfaction, brand trust and brand loyalty: A study about the use of AI in the hospitality sector.
Citação norma ChicagoMarques, Vera. The Impact of Service Failure Provided by AI (vs Human) on Customer Satisfaction, Brand Trust and Brand Loyalty: A Study About the Use of AI in the Hospitality Sector. 2024.
Citação norma MLAMarques, Vera. The Impact of Service Failure Provided by AI (vs Human) on Customer Satisfaction, Brand Trust and Brand Loyalty: A Study About the Use of AI in the Hospitality Sector. 2024.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.