Publication
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis
| Summary: | The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance. |
|---|---|
| Main Authors: | Paço,Cidália Maria Leal |
| Other Authors: | Pérez,Juan Manuel Cepeda |
| Subject: | Data envelopment analysis information and communication technologies productivity hotels |
| Year: | 2015 |
| Country: | Portugal |
| Document type: | article |
| Access type: | open access |
| Associated institution: | Fundação para a Ciência e Tecnologia |
| Language: | English |
| Origin: | SciELO Portugal |
| _version_ | 1868441932650250240 |
|---|---|
| author | Paço,Cidália Maria Leal |
| author2 | Pérez,Juan Manuel Cepeda |
| author2_role | author |
| author_facet | Paço,Cidália Maria Leal Pérez,Juan Manuel Cepeda |
| author_role | author |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Paço,Cidália Maria Leal\"},{\"Person.name\":\"Pérez,Juan Manuel Cepeda\"}] |
| datacite.creators.creator.creatorName.fl_str_mv | Paço,Cidália Maria Leal Pérez,Juan Manuel Cepeda |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Data envelopment analysis information and communication technologies productivity hotels |
| datacite.titles.title.fl_str_mv | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| dc.creator.none.fl_str_mv | Paço,Cidália Maria Leal Pérez,Juan Manuel Cepeda |
| dc.format.none.fl_str_mv | text/html |
| dc.identifier.none.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100004 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.source.none.fl_str_mv | Tourism & Management Studies v.11 n.1 2015 |
| dc.subject.none.fl_str_mv | Data envelopment analysis information and communication technologies productivity hotels |
| dc.title.fl_str_mv | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| id | scielopt_10f7784b83c865631b7de4dfa3bf2a3e |
| identifier.url.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100004 |
| instacron_str | SciELO |
| institution | Fundação para a Ciência e Tecnologia |
| instname_str | Fundação para a Ciência e Tecnologia |
| language | eng |
| network_acronym_str | scielopt |
| network_name_str | SciELO Portugal |
| oai_identifier_str | oai:scielo:S2182-84582015000100004 |
| organization_str_mv | urn:organizationAcronym:scielo |
| person_str_mv | Paço,Cidália Maria Leal Pérez,Juan Manuel Cepeda |
| publishDate | 2015 |
| publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| reponame_str | SciELO Portugal |
| repository_id_str | urn:repositoryAcronym:scielopt |
| service_str_mv | urn:repositoryAcronym:scielopt |
| spelling | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment AnalysisPaço,Cidália Maria LealPérez,Juan Manuel CepedaData envelopment analysisinformation and communication technologiesproductivityhotelsopen accesshttp://purl.org/coar/access_right/c_abf2http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100004URLhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100004URLHasVersion2015-01-01The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveTourism & Management Studies v.11 n.1 2015text/htmlengjournal articlehttp://purl.org/coar/resource_type/c_6501literature |
| spellingShingle | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis Paço,Cidália Maria Leal Data envelopment analysis information and communication technologies productivity hotels |
| status | SINGLETON |
| subject.fl_str_mv | Data envelopment analysis information and communication technologies productivity hotels |
| title | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| title_full | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| title_fullStr | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| title_full_unstemmed | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| title_short | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| title_sort | Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
| topic | Data envelopment analysis information and communication technologies productivity hotels |
| topic_facet | Data envelopment analysis information and communication technologies productivity hotels |
| url | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100004 |
| visible | 1 |