Publicação
Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain
| Resumo: | This article has attempted to provide empirical evidence of the relationships between two groups of perceived destination image attributes, tourist satisfaction and tourist loyalty. In order to explore these relationships, two groups of destination image attributes perceived in situ have been studied: hard ware and human ware attributes of a south Spain destination. A theoretical model is tested on a sample of tourists using structural equations modeling. A positive relationship is detected between the variables. From a practical point of view, recommendations were made on the importance of destination image attributes such us hard ware attributes and human ware attributes that generate favorable word-of-mouth recommendations and revisit intentions. |
|---|---|
| Autores principais: | Guzman-Parra,Vanesa F. |
| Outros Autores: | Vila-Oblitas,José Roberto; Maqueda-Lafuente,Francisco Javier |
| Assunto: | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| Ano: | 2016 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Fundação para a Ciência e Tecnologia |
| Idioma: | inglês |
| Origem: | SciELO Portugal |
| _version_ | 1868441944028348416 |
|---|---|
| author | Guzman-Parra,Vanesa F. |
| author2 | Vila-Oblitas,José Roberto Maqueda-Lafuente,Francisco Javier |
| author2_role | author author |
| author_facet | Guzman-Parra,Vanesa F. Vila-Oblitas,José Roberto Maqueda-Lafuente,Francisco Javier |
| author_role | author |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Guzman-Parra,Vanesa F.\"},{\"Person.name\":\"Vila-Oblitas,José Roberto\"},{\"Person.name\":\"Maqueda-Lafuente,Francisco Javier\"}] |
| datacite.creators.creator.creatorName.fl_str_mv | Guzman-Parra,Vanesa F. Vila-Oblitas,José Roberto Maqueda-Lafuente,Francisco Javier |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| datacite.titles.title.fl_str_mv | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| dc.creator.none.fl_str_mv | Guzman-Parra,Vanesa F. Vila-Oblitas,José Roberto Maqueda-Lafuente,Francisco Javier |
| dc.format.none.fl_str_mv | text/html |
| dc.identifier.none.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100007 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.source.none.fl_str_mv | Tourism & Management Studies v.12 n.1 2016 |
| dc.subject.none.fl_str_mv | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| dc.title.fl_str_mv | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | This article has attempted to provide empirical evidence of the relationships between two groups of perceived destination image attributes, tourist satisfaction and tourist loyalty. In order to explore these relationships, two groups of destination image attributes perceived in situ have been studied: hard ware and human ware attributes of a south Spain destination. A theoretical model is tested on a sample of tourists using structural equations modeling. A positive relationship is detected between the variables. From a practical point of view, recommendations were made on the importance of destination image attributes such us hard ware attributes and human ware attributes that generate favorable word-of-mouth recommendations and revisit intentions. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| id | scielopt_895048aba5d0b50caa413e42e6fa8827 |
| identifier.url.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100007 |
| instacron_str | SciELO |
| institution | Fundação para a Ciência e Tecnologia |
| instname_str | Fundação para a Ciência e Tecnologia |
| language | eng |
| network_acronym_str | scielopt |
| network_name_str | SciELO Portugal |
| oai_identifier_str | oai:scielo:S2182-84582016000100007 |
| organization_str_mv | urn:organizationAcronym:scielo |
| person_str_mv | Guzman-Parra,Vanesa F. Vila-Oblitas,José Roberto Maqueda-Lafuente,Francisco Javier |
| publishDate | 2016 |
| publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| reponame_str | SciELO Portugal |
| repository_id_str | urn:repositoryAcronym:scielopt |
| service_str_mv | urn:repositoryAcronym:scielopt |
| spelling | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, SpainGuzman-Parra,Vanesa F.Vila-Oblitas,José RobertoMaqueda-Lafuente,Francisco JavierPerceived destination imagecustomer satisfactiondestination loyaltycorporate imagetourismopen accesshttp://purl.org/coar/access_right/c_abf2http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100007URLhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100007URLHasVersion2016-03-01This article has attempted to provide empirical evidence of the relationships between two groups of perceived destination image attributes, tourist satisfaction and tourist loyalty. In order to explore these relationships, two groups of destination image attributes perceived in situ have been studied: hard ware and human ware attributes of a south Spain destination. A theoretical model is tested on a sample of tourists using structural equations modeling. A positive relationship is detected between the variables. From a practical point of view, recommendations were made on the importance of destination image attributes such us hard ware attributes and human ware attributes that generate favorable word-of-mouth recommendations and revisit intentions.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveTourism & Management Studies v.12 n.1 2016text/htmlengjournal articlehttp://purl.org/coar/resource_type/c_6501literature |
| spellingShingle | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain Guzman-Parra,Vanesa F. Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| status | SINGLETON |
| subject.fl_str_mv | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| title | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_full | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_fullStr | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_full_unstemmed | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_short | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| title_sort | Exploring the effects of cognitive destination image attributes on tourist satisfaction and destination loyalty: a case study of Málaga, Spain |
| topic | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| topic_facet | Perceived destination image customer satisfaction destination loyalty corporate image tourism |
| url | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100007 |
| visible | 1 |