Publicação
Mapping information systems maturity: the case of the portuguese hospitality industry
| Resumo: | Abstract Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject. |
|---|---|
| Autores principais: | Sá,Gustavo |
| Outros Autores: | António,Nuno |
| Assunto: | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| Ano: | 2021 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Fundação para a Ciência e Tecnologia |
| Idioma: | inglês |
| Origem: | SciELO Portugal |
| _version_ | 1868441944346066944 |
|---|---|
| author | Sá,Gustavo |
| author2 | António,Nuno |
| author2_role | author |
| author_facet | Sá,Gustavo António,Nuno |
| author_role | author |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Sá,Gustavo\"},{\"Person.name\":\"António,Nuno\"}] |
| datacite.creators.creator.creatorName.fl_str_mv | Sá,Gustavo António,Nuno |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| datacite.titles.title.fl_str_mv | Mapping information systems maturity: the case of the portuguese hospitality industry |
| dc.creator.none.fl_str_mv | Sá,Gustavo António,Nuno |
| dc.format.none.fl_str_mv | text/html |
| dc.identifier.none.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000400007 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.source.none.fl_str_mv | Tourism & Management Studies v.17 n.4 2021 |
| dc.subject.none.fl_str_mv | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| dc.title.fl_str_mv | Mapping information systems maturity: the case of the portuguese hospitality industry |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Abstract Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| id | scielopt_9c7ffafbebcc2be89a2c4a2a86740b42 |
| identifier.url.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000400007 |
| instacron_str | SciELO |
| institution | Fundação para a Ciência e Tecnologia |
| instname_str | Fundação para a Ciência e Tecnologia |
| language | eng |
| network_acronym_str | scielopt |
| network_name_str | SciELO Portugal |
| oai_identifier_str | oai:scielo:S2182-84582021000400007 |
| organization_str_mv | urn:organizationAcronym:scielo |
| person_str_mv | Sá,Gustavo António,Nuno |
| publishDate | 2021 |
| publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| reponame_str | SciELO Portugal |
| repository_id_str | urn:repositoryAcronym:scielopt |
| service_str_mv | urn:repositoryAcronym:scielopt |
| spelling | Mapping information systems maturity: the case of the portuguese hospitality industrySá,GustavoAntónio,NunoHotel information systemsinformation systems maturitynetwork exploitation capabilityhotel softwarehotels' performance and competitivenessopen accesshttp://purl.org/coar/access_right/c_abf2http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000400007URLhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000400007URLHasVersion2021-12-01Abstract Hospitality is a highly competitive market that struggles to improve its performance. The use of technology is a critical factor for more efficient performance. To understand decision-makers' perception of information systems' influence and importance in their organisations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in information systems' maturity. We examined 86 companies, representing a total of 195 hotels. The analysis design was done following the Network Exploitation Capability (NEC) model. We found that, generally, hoteliers consider that their companies take more advantage of technology and information systems than they really do. These findings emphasise the importance of the use of technology in hospitality performance and the lack of knowledge that hoteliers have on the subject.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveTourism & Management Studies v.17 n.4 2021text/htmlengjournal articlehttp://purl.org/coar/resource_type/c_6501literature |
| spellingShingle | Mapping information systems maturity: the case of the portuguese hospitality industry Sá,Gustavo Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| status | SINGLETON |
| subject.fl_str_mv | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| title | Mapping information systems maturity: the case of the portuguese hospitality industry |
| title_full | Mapping information systems maturity: the case of the portuguese hospitality industry |
| title_fullStr | Mapping information systems maturity: the case of the portuguese hospitality industry |
| title_full_unstemmed | Mapping information systems maturity: the case of the portuguese hospitality industry |
| title_short | Mapping information systems maturity: the case of the portuguese hospitality industry |
| title_sort | Mapping information systems maturity: the case of the portuguese hospitality industry |
| topic | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| topic_facet | Hotel information systems information systems maturity network exploitation capability hotel software hotels' performance and competitiveness |
| url | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582021000400007 |
| visible | 1 |