Publicação
Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
| Resumo: | Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. |
|---|---|
| Autores principais: | Ruiz,Elena Cruz |
| Outros Autores: | González,Guillermo Bermúdez; Zamora,Dolores Tous |
| Assunto: | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| Ano: | 2018 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Fundação para a Ciência e Tecnologia |
| Idioma: | inglês |
| Origem: | SciELO Portugal |
| _version_ | 1868441944191926272 |
|---|---|
| author | Ruiz,Elena Cruz |
| author2 | González,Guillermo Bermúdez Zamora,Dolores Tous |
| author2_role | author author |
| author_facet | Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
| author_role | author |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Ruiz,Elena Cruz\"},{\"Person.name\":\"González,Guillermo Bermúdez\"},{\"Person.name\":\"Zamora,Dolores Tous\"}] |
| datacite.creators.creator.creatorName.fl_str_mv | Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| datacite.titles.title.fl_str_mv | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| dc.creator.none.fl_str_mv | Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
| dc.format.none.fl_str_mv | text/html |
| dc.identifier.none.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
| dc.language.none.fl_str_mv | eng |
| dc.publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.source.none.fl_str_mv | Tourism & Management Studies v.14 n.1 2018 |
| dc.subject.none.fl_str_mv | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| dc.title.fl_str_mv | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_6501 |
| description | Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | article |
| id | scielopt_ff7883ddb99f5663eef54d4124dfe132 |
| identifier.url.fl_str_mv | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
| instacron_str | SciELO |
| institution | Fundação para a Ciência e Tecnologia |
| instname_str | Fundação para a Ciência e Tecnologia |
| language | eng |
| network_acronym_str | scielopt |
| network_name_str | SciELO Portugal |
| oai_identifier_str | oai:scielo:S2182-84582018000100005 |
| organization_str_mv | urn:organizationAcronym:scielo |
| person_str_mv | Ruiz,Elena Cruz González,Guillermo Bermúdez Zamora,Dolores Tous |
| publishDate | 2018 |
| publisher.none.fl_str_mv | Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
| reponame_str | SciELO Portugal |
| repository_id_str | urn:repositoryAcronym:scielopt |
| service_str_mv | urn:repositoryAcronym:scielopt |
| spelling | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)Ruiz,Elena CruzGonzález,Guillermo BermúdezZamora,Dolores TousCluster analysisdestination imagecruise passengers satisfactiondestination loyaltycruise tourismopen accesshttp://purl.org/coar/access_right/c_abf2http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005URLhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005URLHasVersion2018-03-01Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do AlgarveTourism & Management Studies v.14 n.1 2018text/htmlengjournal articlehttp://purl.org/coar/resource_type/c_6501literature |
| spellingShingle | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) Ruiz,Elena Cruz Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| status | SINGLETON |
| subject.fl_str_mv | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| title | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| title_full | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| title_fullStr | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| title_full_unstemmed | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| title_short | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| title_sort | Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain) |
| topic | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| topic_facet | Cluster analysis destination image cruise passengers satisfaction destination loyalty cruise tourism |
| url | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005 |
| visible | 1 |